EVEN Hotel Miami Airport an IHG Hotel

My stay was a 2 night stay from 3/18 - 3/20/2025. Shuttle pick up was very convenient from the airport to the hotel. Upon arriving to the hotel for check in there were two receptionists at the counter Brandon and Ty. I was being helped by Brandon, he greeted me and proceeded to ask for my I.D to look up my reservation as he looked into my reservation; Ty proceeded to ask about When I booked? Who did I book with? Keep in mind she's not the person that is assisting with my check in. She decided to just jump in without letting Brandon do his job with my ID in hand. Stating I don’t have a reservation on file. Since I did do my reservation through Airbnb it was considered a 3rd party according to her. Ty stated the hotel is booked and there are no rooms available. I didn't stay to go back and forth with her as to a reservation I booked on time and payed for in advance. All I wanted to do is see if possibly and early check in was available if not drop off my luggage and begin my vacation with family until my room was ready. But instead, I left the hotel and reached out to the Airbnb host to get clarification as to what was going on. Consider this is my first hotel stay through Airbnb, I certainly use it for all my travels but always stayed at a home or apartment. Come to find out my stay was listed under my First and Middle Name not last name by the Airbnb host. Not to mentioned my full name is listed on my driver license Karen Michelle A........ Finally, returned to the hotel later on in the afternoon. Both receptionist from the A.M where still there, they both saw me walk in; I was on line waiting to speak to the same gentleman from the morning Brandon, when it was my turn for assistance Ty tapped him (he walked away and got a manager immediately) I’m assuming the Airbnb host contacted the hotel about how rude she was upon my check in at the hotel earlier that day and they didn't make an attempt to figure out my reservation. Tamika stepped in (Manager) and assisted with my reservation, (Brandon walked away with a bottle of water in hand and Ty didn't say not one word while listening, the manager looked up my reservation with no problem) The fact that Brandon didn't even make an attempt to trouble shoot why my reservation wasn't showing up shows they both are not trained to do their job. As an IHG member I would never recommend this hotel to any family or friends in the near future. This is having to be the worst property they have, IHG please do better. The first impression means a lot to as guest upon arrival especially with family who travel to enjoy and relax on a small getaway. - Regards, Karen Michelle. FYI: Please read reviews in the past in which this has happened to other guests upon check in.

When we got to the room it smelled musty. Went to shower in the morning and no hot water. Just wanted a simple nights sleep and a hot shower. Not too much to ask. Check in was very timely and unfriendly. Parking was secure. Felt rather grimy in general.

Excellent location, 5 min walk from train station. Bedroom was spacious and clean. Hotel clean, excellent facilities. Staff were friendly and professional. We had a set breakfast included in our package which was lovely. Free shuttle to and from airport was very efficient. I can't fault it. For the price we paid, well worth it.

Yikes...Sketchy hotel...interesting characters staying here. The main bed was very comfortable but the pullout couch had dirty sheets. I had to call down to the front desk to bring up a new set....after being placed on hold for an extended period of time they finally brought them up. The next morning we headed down for the shuttle to the airport. It was an early AM flight and was still dark out, the shuttle driver pulled up and would not open the door for us. I got his attention and he tapped on his wrist, I guess to signify the time. He would not let us on the bus until it was 30 minutes past the hour. I had two children with me and it seemed a little wild that we had to stand outside the shuttle waiting while he sat on the bus browsing his phone.

We stayed here overnight on a layover at Miami…we stayed in the back, away from any noise…had a quite room—a bit surreal…everything was fine…the AC was cold enough, the check in was nice, checkout was quick. We took an uber to the airport to avoid hassles reported with the shuttle but it looked like the shuttle would have been fine…the room was a bit strange —sort of space age…but totally fine…i found the experience surprisingly pleasant given that the reviews of this place were not glowing…for a layover, arriving late and leaving early it was totally fine. I would stay here again.