Loews Miami Beach Hotel

Frustrating…. To say the least, currently staying here the madness at the pool is ridiculous and I would never return. They tell you when you check in that you have 4 pool chairs per room well I have 2 rooms that would mean I should have 8 but of course to be fair I would never take the full 8 but it seems simply asking for 4 is bother and impossible unless you want to wake up at 6am on your vacation and plant yourself in your chairs to watch them like a hawk. Pool attendant helped me this morning at 7:30am find 4 chairs he put the towels out and told me they are mine. I went back to my room to change came back out 15min later and the another person took 1 of my chairs and threw my stuff off the chair….. pool attendant no help wouldn’t say a thing to her the icing on the cake is she put the umbrella up between two of our four chairs that we didn’t want up!! Rooms…. Are on the smaller side and tired in both the old tower and “newer” tower had to change rooms a couple of times to find rooms that didn’t look like motel 8’s. Food…. It’s good (only ate at the pool and cafe thus far) but very expensive. Beach service…. Slow and hard to get. Expect the same lunacy as far as chairs people lined up at 9am for the towel/chair shack that opens at 9:30 or you’ll find people “camping out” on chairs around 8am when I looked. Main entrance and Lobby are beautiful and well appointed. Curb appeal is stunning. Unfortunately this does not carry into the rooms. Pool… as I said above too small for the resort with not enough seating. And they run around dropping red cards on your chairs even if your right there in the pool with a time on it in which they will strip your stuff off and leave it god knows where. In my opinion the pool was good for the original tower but when they added the second tower they did not account for the many extra chairs and people needed for the pool. A second pool should have been added and or the main pool should have been expanded. There is a area called “soak” that has day beds, cabanas and a private hot tub that should be for adults only and free to use since they clearly do not have enough space at the main pool but of course they put their greed in front of the needs of the people and charge a minimum of $250 to enter and get two chairs!! Even after someone “threw up” in the pool and they had to close it all afternoon! This area should be free for adults only that are staying at the resort as this would help greatly as I watch the area sit pretty much empty the past 2 days which are weekend days that you would expect it to be the busiest and most used. In closing I would not return the negatives out weigh the positives unfortunately. Vacations are supposed to be relaxing.

I had an absolutely amazing experience during my stay at the Loews Miami Beach Hotel, and I can’t say enough great things about the property and the incredible staff who made my trip so special. From the moment we arrived, we were treated with such warmth and professionalism. I want to give a special shoutout to Noah at the front desk, who truly went above and beyond for us. We had a small issue with our original room, and Noah was not only super friendly and understanding, but also incredibly helpful in making things right. He quickly arranged for us to be moved to a new room and even sent assistance to help us with the switch. His kindness and attention to detail made us feel so taken care of and really set the tone for the rest of our stay. Out on the beach, the service was just as phenomenal. Jerry, the beach attendant, was an absolute gem! Every single day, he greeted us with a smile, helped us get set up with chairs, and even helped us pick the perfect spot to relax. He remembered us each day and always checked in to make sure we had everything we needed. Jerry’s friendly and attentive nature made our beach days even more enjoyable, and it was clear he truly cares about giving guests the best experience possible. Special shout outs to other staff such as Jean Luc by the pool and our food/drink server on the beach WilSmith who also were so accommodating and friendly! Honestly, all the staff at the Loew’s made our stay amazing and I would definitely come back!

My friend and I stayed at the Loews Hotel in Miami. We loved this hotel and their amenities. Jerry was our beach attendant and he took care of us the 3 days we were here. He gave us exceptional service and looked out for us. He was very kind and professional. We will definitely be coming back here soon!

Great service, Friently was a huge help at the beach! Food was delicious and the mojitos were amazing. Our room had an incredibke view. Kayla helped us at the front desk and all of the staff we encountered were incredibly kind. I would definitely recommend!

What a terrible service or better no service in this hotel. The reception is arrogant and don’t care about customers. Upgrades offered are not given. When you return in your room at night, there is no evening service and the bed for the children is not done. When you ask housekeeping they don’t understand what the problem is. Our 2nd time here and definitely the last time. Better options nearby. Not worth paying this rates for zero service.