Oceans Edge Key West Resort Hotel & Marina

The Oceans Edge resort was quite beautiful! Waking up to the view of the marina every morning through the French doors was a real treat! Watching the sunrise and sunset from my balcony was pure joy! The staff was great! This resort was very clean and updated! We really liked walking through the Marinna every night! The Yellowfin restaurant/bar was delightful and delicious!

The customer service is the upmost horrible and the way they treat customer's that are trying to bring their business money is even worse. I had a reservation and this location and had to cancel. i called right away, 10 minutes after I made the reservation, they had not even billed my card yet. Reservations Department was supposed to notify management to request reimbursement with a follow up email to me 24 hours later letting me know reimbursement was made. I have received no response to date in regards to any reimbursement. I got notification several hours later that they billed my card, for the FULL amount. I called and spoke to management yesterday in regards to the situation. They are now claiming I was a "no show" therefore, I must pay the full amount for the night...when I gave them ample notice of my situation. I'm still waiting on Tamika to call me back after she "promised" I would hear from her a couple hours later to let me know what happened and why they did not get my request from reservations to cancel. Oh and to add to it, while on the phone with me, she had to deal with a customer complaint in the hotel of cleaning crew going into someone's room when they put the privacy sign at their door. Since I never heard back from Tamika, I called back and left a message for another manager, no response. I called back today and finally spoke to Claudia who stated she can't do anything since it's a "no show". There is nothing they will do about. I am now $250 out of pocket for not even stepping a foot on their property which is ridiculous. They should have some compassion for guests. Even as a penalty, if being so, should not be the full amount of the night. I'm pretty sure since they did have ample notification from me about having to cancel, they just rebooked my room and took my money on top of it. Giving you lame excuses after. Scam!!

Booked two rooms last weekend. The place is ok...but just ok, as in mediocre. **The difference between what they charged and what they delivered is too big for it to merit a positive recommendation** We were underwhelmed: The ocean view was 50% blocked by another building not part of the property. We overlooked a nice mangrove-lined lagoon but the area around it had blue plastic garbage strewn about. They charge $27/day for a parking spot in a standard open air lot. A piece of cement. Ridiculous. They also charge $50/day for a "resort fee". The fitness room was unfit: It was tiny. One treadmill machine did not work at all, another did so poorly. The alcohol wipe dispenser was empty. We had a a 2-room block, 4 adults, 2 per room for two days. They gave us breakfast coupons for one day. Would not budge. On the positive side: Rooms were ok. The food was good. Staff was nice. They did what they could with what they had. I booked with my AMEX platinum, through the AMEX travel website: I am used to them having my back. Because I trust them, and we were in a bit of a hurry, I did not read the fine print re: the fees noted above. My mistake. But I won't go back to this particular hotel. I do not mind spending money for good things. I do mind doing so for mediocrity.

Jesse and Haley for the aquatic education are so knowledgeable. Friendly, informative and makes you excited about sea life. My kids loved talking to them! Saturday afternoon by the pool. Oceans Edge is a great family spot…looking forward to kayaking tomorrow!

The rooms and the entry to rooms have nasty smell. They heavily scent it but boy the smell was enough to linger in my cpap machine’s pipe even after leaving the place. Imagine paying well over three hundred dollars per night and to have to inhale whatever nasty was going on in there. Should have read reviews about foul smell prior to booking. Partial or full ocean view - do not get scammed by it. The buildings overlook marina and really not much to see except the boats and maybe a portion of the ocean in the distance. We left the place early and arrived after ten in the night. No way were we going to spend time in the room. Since there was no refund for changing or canceling booking we were stuck with it for multiple nights. Definitely not going to re-book. The lingering stench of the room in my clothes and cpap was it for me. I checked multiple rooms and they all had the smell. Some light and some pretty strong.