The Islands of Islamorada

My husband and I stayed here to celebrate his birthday. It was a very costly stay and things were wrong the entire time. The lock on our door was broken almost the whole time, leaving us locked in our room. They tried to fix it twice, but it was never right. The resort really does not provide any food. There is a small food service from 9-5, that does not begin at 9 and certainly ends before 5. We ordered food at 4:15 one day, the hamburger we received was completely raw, when we sent it back, the food people were already gone, therefore we were stuck with no dinner. The worst experience we had however, was basically being kicked out of the hotel. Before our visit we extended our stay to a 5th night, which is a lot considering the cost per night. On this last day, we were in a boat in the ocean when the resort calls to state that we left things in our room and should they mail it to us (huh??) we explained that we were not checking out, we had extended our stay. They proceeded to tell us that maids must clean the room instantly for new people and the maids will collect all our things. I would like to state that spring break had ended and it was noticeable how empty the resort was. The bartender even told us how most people left and the resort would be very quiet. Which made the rude behavior of kicking us out even stranger. Obviously, we had to end our day on the boat, return it and get back as quick as possible. As we had arrived back to the marina to return our boat, quite upset about our day being ruined, we get a call stating that if we would like to keep our room, we can. After being locked out/in our room, terrible food service, the inability to even get ice on our own, and now the rude behavior to us on the phone, essentially kicking us out and ruining our day and trip, not to mention, they clearly did not want another $1100 for the night, we left!. I would love to recommend the place because it is pretty, but it is not worth the excessive cost per night, especially with all the problems and rude behavior from management. A real shame.

I will only state the important things. SUPER clean and made sure we had so much fun and had some freak time to our selfs. Beds were really confey. The hot tub was amazing just like the food and if you think thatt it is too expensive you are just a brookie. One last thing if you are reading this and your not going Im going to kick yo ass

Great property and amenities but $5M to buy into one and on top of that pay HOA and management fees? I know the keys have gone wild in pricing but there is no way to defend this price point. The agent I chatted with at the bar (William is his name I believe) is a total frat "bro". I can't believe he was hired to represent such a property, he would not be my first choice.

Best hotel in Islamorada, staff is so welcoming. Rooms/Homes are impeccable. Can't find any faults in the hotel, price is well worth it compared to the other hotels in the area. Only downfall is there is no restaurant on property, so make sure you have a car available to pick up food from the local restaurants such as Bayside Gourmet, Shrimp Shack, Lazy Days etc.

Perfect all-ages family escape! Beautiful resort, decor, included amenities, friendly staff, and excellent communication. Easy access to shops and restaurants and tourist attractions though there’s no need to leave! Feeling grateful.