Seminole Hard Rock Hotel and Casino

The security lady (Cherodia) was quite rude to us. We have tried to enter a room with three friends for a hour. We weren’t allowed to do so. In order for them to visit us, we need to rent another room (apparently). At top of of it, she wasn’t explaining in a nice way, but rather yelling at us. Very rud! Knowing that we pay $469 a night (excluding taxes). Other security people were really friendly though. Also, if you folks come with your own car be prepared to either pay $35 a night for a valet parking, or walk for at least 10-15 mins ( through a crowd) to get to your room. Least but not last, the housekeeper hasn’t taken the dishes and glasses (room service). I mean, common, you’d expect so much more from a place like this!

I read the reviews and I always take t hem with a grain of salt. I am telling you, pay attention in this case. I am an experienced traveler and I stay at nice places. The hotel is beautiful no doubt and it looks like it would be heaven to stay there, the casino has all the best games and the rooms are luxurious. The outside pool areas amazing. Chen in horrible, I had two back to pack reservations and had called the day before arrival to confirm them. Good luck fi ending check in. At check in I find out I only have that night and not the additional 5 nights I booked and paid for thru Expedia. No apology no explanation just sorry we are booked and you only have a room for tonight. I even had the reservation showing paid and confirmed. They did not care and really did not want to look into how that could of happened. Yes I talked to a surly I don't give a crap manager. I ended up getting a res somewhere else for the additional days. I got my money back from Expedia who could not figure out how this happened. This was expensive for 5 nights $2600. Room not ready till 9pm. I get tot he room, its nice and I am mad and very tired. I call down for my bags. After calling 5 times and its now 12 midnight I sleep in my dirty travel clothes with no toiletries nothing. The bags show up the next morning at 10am. Check out is at 11am. No they will not extend check out, no they do not care or know why my bags were never delivered. I go down to eat, after sitting for 20 min I place my order. Another 45 min. no food, talk to manager, oh order was lost? Food finally arrives 1 hr 15 min after I sat down. Its expensive and very average eggs benny. By this time I can't wait to get out of there. I go to bell desk to get my bags, wait, wait, wait finally someone actually shows up to man the bell desk and brings them. I am at the far end of this huge casino by the bell desk so I ask where can I get a taxi. There are no signs. They do not know they do not care. I am alone, 60 yrs old now dragging my 2 large heavy bags thru the Casino to find where I was dropped off the night before hoping that is where I can get a taxi. Lucky for me someone was just being dropped off and I snag it. No bellman, no help no nothing. I had stayed the week before at the Bellagio in Vegas, now that's a 5 star hotel that runs like silk, Did I mention I am a top tier Nior player at MGM, I gamble, a lot, just never at this hard rock. This was my first stay, I will never stay there or gamble at any hard rock again.

2 friends and I had dinner there. The food was a little disappointing. It was ok but for such a big razzmatazz, you'd think it would have been really out of this world, but it was just ...okay. The service however was splendid. The staff seemed to try to make up for the "average" of the food with excellent service.

Oasis Tower rooms are HUGE ..Way better then the guitar rooms ! But totally disappointed in the crowds at pool .. why hard rock can you not open the older pool at original hotel ??? We were so frustrated we could not get a pool lounge chair ... we get it's covid but for the luv of God open the old pool w the water slide more space ! But gorgeous room in oasis tower BATHROOM WAS HUGE , ladies you will luv the room but we were super disappointed and very frustrated to not get lounge chairs on a wed. I also stayed here Xmas still packed w no room at pool. Now They have no room housekeeping ! Other then frustrating we did luv the council oak food and the room but just be prepared to walk alot and search for a pool chair

The room at the oasis tower was fabulous! My boyfriend and I enjoyed our stay very much. The shower with rain head , massage shower head and wand is amazing! The king size bed was very comfortable. The room and the whole tower are very clean and I would definitely recommend staying in the oasis tower! Also convenient to council oak restaurant and casino floor.