Hampton Inn & Suites Clearwater St. Petersburg Ulmerton Road FL

I stayed at this hotel from 12/4/24 to 12/6/24 in room 516. On the second night, I woke up to find a bedbug crawling on the bedding. I immediately packed my belongings and went downstairs at 2:30 am to work in the lobby until business hours for my meetings. When I reported the issue, dressed in business attire with my suitcase and personal items, I was told there were no other rooms available, as if I was expected to stay in the same room. I left a message for the manager to contact me, I still haven’t heard back. The front desk staff was unhelpful and seemed indifferent to the bedbug report. I stopped staying here last year due to poor customer service, but with limited hotel options elsewhere, I gave it another try. On a previous stay, there was also no water in my room for several hours. If possible, I recommend choosing a different hotel.

We come here annually for a family beach trip and have arrived after 12 midnight each time. Check-in has never been an issue until this time. An audit being ran is understandable however, the reception in which the communication was made to the guests, who drove over seven hours was lackluster. If you walk up to the reception area as an employee and you see a family with luggages, what do you ask? "Hi Guys, welcome to Hampton Inn, here to check-in or check-out?" A reception that is pleasant and shows concern and care for your guest. Amenities are as to be expected, it's the customer service.

Very good price for the area. Budget hotel level amenities such as pool, business center, breakfast, etc., all available but not the best quality. The staff makes a serious effort to provide very good customer service. The hotel is located across the street from the end of a airport runway so the planes taking off are quite close. Not a walkable location in any way.

Be ready for rude, careless, and petty staff who enjoys in making Hampton look bad I would secret shop this location and fire half the staff. They have zero ability to adapt or think logically. They do the bare minimum and want customers to celebrate them. Building old, ac old, road loud, bed average.

Good hotel, clean, decent breakfast, WiFi, and king size suite. All the employees were very courteous and helpful. Although I was there on business, it was reasonably priced for this time of year. The location is good and there are plenty of food options nearby.