Towneplace Suites by Marriott Miami Airport W

We had the adjoining rooms. They are renovating the hotel. There are two buildings they need to complete renovations before renting. You may call them and they may say that the hotels are new. But they are not. They bought out another chain. There is a musty smell and the rooms are not clean. They need to get someone else to do the renovations. Because whoever is doing it is doing a horrible job. They are not sweeping, moping or vacuuming the floors. The beds felt clean but the furniture was old. They have two buildings and both buildings are bad.

Horrible hotel. It is NOT what the photos show. In fact, IHG has used stock photos for this hotel as this one is not updated at all! Do NOT book here. It is not what you see in the photos. I’m not even sure how that is okay to do! We reached out to the front desk and IHG and they comped our room. But, we would have never booked this room had we known. We are now stuck in the room for the night because everything around us is booked out.

If you're here you're probably seeking out a budget place to stay and have been spooked out by the reviews so far. I liked the kitchen concept; microwave, toaster, fridge and freezer and stove as it allowed some flexibility in my meals. Breakfast is budget don't expect a full, sophisticated spread;but I was able to build something decent since I brought some stuff back to the room. I disliked the carpeted flooring, especially in the hallways, made it difficult to move my bags. Safety wise, there weren't any incidents but I did feel a bit spooked at times. I wouldn't come back alone. It is a dated budget hotel that can work if you just want somewhere to stay on a shopping trip.

Moldy rooms. Was place in the building across from the office. Mildew and urine smell upon entering. Buttons in elevator broken and it makes strange noises. Room is full of mold everywhere and has mildew smell. When housekeeper comes in they don't replace your towels, only refold the ones you've left on the floor. No other cleaning, even making the bed. Toilet and tub are permanently stained. Mold and rust in the closet. Leaks into room 420 in the closet and on stove wall when it rains. Renovations are supposedly taking place in the building with the office, but they won't let you have a renovated room, even for a titanium elite guest. Hotel also fails to offer any upgrades, late checkout, our honor other elite benefits.

I am loyal to certain brands and the Marriott brand generally meets my expectations. I’m beyond disappointed with my experience. My reservation was booked on the Marriott Bonvoy app (I’m a rewards member) at the last minute. I trusted the Marriott brand wouldn’t fail me. Let’s start with the smell, as soon as we opened the door to walk inside the hotel the hall smelled of urine, and funk, covered up with cleaning product and incense. Our room appeared clean however there was old dust balls throughout the rooms and the windows were so bad you couldn’t see outside. My family didn’t sleep in the beds, the furniture was stained and dirty, we were very uncomfortable. We laid towels down everywhere so we didn’t have touch the dirt hidden beneath. We had a very early AM flight time so we sucked it up. This has been of my worst Marriott experiences by far. I understand the hotel is about to go through renovations but the accommodations were way below standard for the Marriott brand/experience.