Staybridge Suites Lakeland West

Room/Suite 213 was ROACH infested. Roaches on the kitchen counter, bathroom counter and crawling on the beds! Plus other smaller black bugs. Had to get bug spray and spray the entire suite. Tried to leave but there were no other hotels in the area with a vacancy. Overall dirty. Dirt on floor by dishwasher. Didn’t really feel safe. Left and checked in another Staybridge in Gainesville FL and it was fabulous. We immediately took showers and washed the dog due to our stay at this hotel.

It seems that my review keeps getting deleted not just on here but Trip Advisor as well. Wonder why that is? This place has BEDBUGS! Do not stay here! I am with FEMA and stayed here while on deployment to assist the disaster survivors. The first day I got there I had a mild itch, each day got worse, I brought to the managers attention they inspected the room and assured me it was carpet beetles not bed bugs. When I got back after a 12 hour day, they assured me it was taken care of. They steam cleaned the floor stripped the bed etc. That lasted one night, the next night was worse than all the others. I went to the front desk and I patiently explained that I again have bed bugs. They offered me another room but I didn't want to move and just carry the bugs with ma. I asked that I be moved to another room and that the hotel take all of my items and have everything sanitized. I also asked to speak with the manager of the hotel at 10:30 she called and she was immediately hostile! I continued to be calm and polite until she started spewing nonsense. She said it couldn't be bedbugs because it takes 5-7 days to even see the bites and my issues started on the first day. Still she said it was carpet beetles, then she tried to tell me some lame story about how she was laying on the beach and got bit all over by sand fleas. I had not been anywhere near sand as I said above I was working 12 hour days assisting survivors. I told her all of that was ridiculous and all I wanted was a new room and to have my stuff sanitized to ensure I didn't carry them anywhere else. When I told her I would pay for an exterminator to come in and assess she FLIPPED OUT! She told me to get the F$&k out of her hotel that night (it was after 11pm). So to keep this all quiet she was happy to kick me out in the middle of the night and spread the infestation to another hotel. While I tried to figure out what to do, I was in tears, it was late, I had another 12 hour day ahead of me and I was being literally put out on the street. Finally the lady at the front desk gave me another room for the night , I had to take the morning off to go and sanitize everything I had myself. Which means that survivors had to wait longer for assistance. That woman was awful and should be deeply ashamed of her behavior. All I wanted was a new room and to have my stuff sanitized and she acted like I was asking her to jump off of the highest roof. It's funny how the hotels answered everyone else but deleted my review. Ask yourself why they reacted like they did!

This is a wonderful place to stay when you are visiting Lakeland. Clean every single time I visit. People who work here are always friendly and helpful. Close to Tampa and Orlando. The free breakfast is always nice and coffee is good. Waffles too!

Hot Breakfast was good and comparable to offering in similar hotels. Property is very old. Furnishing has not been kept us with time. Maintenace is poor - cooking oven plastic was broken. Housekeeping is much to desire for - one could see dirt streaks in the glass door of the cabinets. We moved out for 3rd day of our stay at a better hotel for less price.

This was our 5 consecutive visit to this establishment. Staff members never cease to serve us with great hospitality. SMH @ Mr. J Sadler one of the managers. When i tell you i have NEVER experienced customer service and hospitality to the level he exemplified for myself and my family. Mr Sadler sacrificed his time, gas and money for me. Stood in expected traffic with a great attitude to ensure my package that was shipped there was taken and shipped to me. Its so much that was involved that it would be too much to write. All i can say is his level of professionalism and service was Beyond Approach! Thank You Sincerely Sir 🫡 🖖🏿