Tru by Hilton Lake City

This was a quick overnight trip for hubby and me. We were greeted as soon as we walked in and informed of the breakfast, elevators, ice, etc. The lobby was bright and clean with lots of little places to sit. You grab an ice bucket and glasses on the first floor. They also have a machine that fills water bottles next to the first floor ice machine. Ice is located on each floor. Room was spacious, modern and clean. There was a mini fridge in the room. No coffee, but Lavazza is available in lobby 24/7. bathroom and amenities were nice and smelled great. Walk in shower with shave bar. I would call the room minimalist to ensure cleanliness. Very large TV. Small desk for your laptop. Many outlets and USB ports for charging. Double blind on window in ensure darkness. We found bed to be comfy, sheets were soft and comfortable. Many restaurants nearby. Breakfast was adequate. I had the fritata, which was tasty on DH had hard boiled eggs. My only recommendation is to ask for a room away from I75. I would recommend and would stay here again.

My husband and I stayed one night here as we were traveling to North Florida to check on damage to family property after Hurricane Helene. Room was large and comfortable, front desk employees were very friendly and welcoming, breakfast was limited but definitely adequate! Super convenient to restaurants and access to I-75. We would definitely recommend staying here!

Worst customer service ever! Traveling due to hurricane. Was about to check in but had to use their restroom but rude lady and check in guy said ‘it’s not open to public” so would have to check in first. Definitely not an 5 star not even a one star. Are you serious? They were standing around chatting and no one else even in the lobby. You would think they’d be considerate considering people are displaced due to a major hurricane. Did not check in canceled instead and went to a near by hotel. Terrible people!

Stayed here en route from Louisiana to West Palm. Easy access to restaurants, gas stations, I-75. Exceptionally clean facility with a friendly, efficient, welcoming staff. Room was spacious, beds wide, and mattresses/pillows comfortable. Large TV. Satisfactory hot breakfast which was fresh and replenished. Excellent value for $130 Kudos to the manager and her employees. As a Hilton Honors member , i was really impressed. Will attempt to locate a Tru on our next trip.

So, I arrived a day before Hurricane Debby hit the area ... initially, my reservation had gotten messed up by booking,com (don't use them!) and rather than charging me the fee to cancel and rebook the owner of the hotel waived the fee by way of a direct phone call to me (excellent customer service). Not realizing the hurricane demise ... I hadn't booked more than one night and was told everything was sold out for a 200mi radius. What happened? A cancelation. I was confirmed for a second night. Everything about the room, staff, food ... all excellent. Still haven't had a bad experience with TRU ... which is why I seek out TRU wherever I may need a room. Thanks!