Home2 Suites by Hilton Dover DE

Excellent location. Close to all shops and restaurants. Room was large and comfortable. Breakfast adequate. Free Parking. Room was clan and well maintained. Pet friendly. Staff were very nice, especially Joshua, who went above and beyond for us. A very good experience.

Lack of empathy on the DMs part. I’m a parent from NY trying to visit my child at college in Delaware. While making the reservation, a mistake was made on my part in regards to the date of travel. My account was charged the total price for 2 rooms because I was “a no show”. I called and tried to get the dates changed due to it being a mistake, no refund was requested. Just a change of date. I even agreed to taking one room but to no avail. Monique the front desk manager was EXCEPTIONAL in helping me feel a little better about the situation. Her boss I’m assuming the owner said no changes could be made! I had to then rebook another room for my stay for the correct date. I’m hoping the customer service at the location is a lot better than what I’ve had to deal with so far.

Stayed last night, and Walked into Hotel around 3pm to check in. Front desk was not attended, no biggie. 2 Female staff members went looking for an employee to check me in, and a few minutes later Monique appeared from the back to check me in ( as she approached the desk, she looked like she just got fired, she was that miserable ). " Can I help you " she said. Not Hello, or welcome, or HOW ABOUT, SORRY FOR THE WAIT, i WAS ( INSERT WHATEVER ) just " can i help you ". gave her my last name, and Monique gave me a key and that was it. That was the extent of Monique greeting/helping customers. She couldn't care less about customer service. As a Hilton Diamond Member I travel a lot, and the way she " greeted " or didn't greet me you could say and checked me in is unacceptable in my opinion. I don't really care if you say hello, welcome, etc. What i care about is the front desk staff giving me my complimentary water ( which I actually needed as I was out ). Nope, not Monique, again she didn't care about anything. Just straight up Miserable. My boss, and several co-workers are with Marriott. My boss specifically is Platinum, and let me tell you, every time I stay with him at a Marriott you would think he's a celebrity. May give them a shot as clearly being Diamond level with Hilton means nothing to the Home 2 in Dover, DE.

This is a fairly updated property. There were some things we really liked. There are lots of plugs including USBs, nice towels and best of all real drinking glasses. Of course since it has a small kitchen area I guess that’s expected but we were recently in another if these properties that had none. There is a nice table that moves so you can sit on the sofa and eat or play cards. The shower seems very dated. There’s are UDA today newspapers. The included breakfast was a little sparse compared to other properties of this ranking. The staff was very nice. There are a couple of loose baseboards in the room.

Called to get prices quotes but the front desk put me on hold for over 30 minutes. Called back Enrique answered he kept addressing me as a man even though I told him I’m not. He asked me how much you want to pay when I asked for a price quote of a 2 bedroom. I told him I’m a Hilton honors member but I asked for a manager when he came back & said non is available I said can they call me back & he said no. I said who am I speaking to & he changed the name to John!!!!! DO NOT GO TO this hotel! All they can say is I’m sorry this happened! Whateva! Going somewhere else!