Red Roof Inn & Suites Wilmington New Castle

I’ve never written a bad review before tonight. My family and I stopped here for the night to break up our long vacation drive. Immediately upon walking to our room we were harassed by drunk partiers in the hallway. The room was the most disgusting place I’ve ever stepped foot in. I wouldn’t even take off my shoes. The room smelled like cigarette smoke and mildew. The sheets were stained. We tried to suck it up and lay down to get at least some rest. There was loud thumping music playing well past 1:00 am. The final straw was a woman vomiting outside our window and the music increasing in volume. The kids were scared and preferred sleeping in the car. We checked in at midnight and checked out at 1:30 am. The staff on duty would only refund our pet deposit stating we had to call the manager to request a full refund. Avoid this place at all costs.

The room had some damage down to the walls. One of the lights in the bathroom wasn’t working when the front desk was notify, maintenance came to the room and banged on the light instead of replacing the bulb. The front desk employees were not very friendly while checking in. Made reservations one their website where it stated that we would get the AAA discount when we show our card at the desk. The lady at the desk told us that they can not do the discount and that we need to make them through AAA. They also charge a deposits even when a card was used which I have never had to pay at any other hotel we stayed at before. Probably would not be staying here again

Looks can be deseving. When seeing the lobby I thought 💭 This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach 🪳. The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors 😤. They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point 😠. This place is full of 💩 and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will definitely regret it!!

After looking at other reviews I know the star rating on this site is not correct. I'm seeing only 1 star reviews and if I could give no stars, that would be mine. OMG!!! I have never seen such a dump!! It is not clean, many things are broken. There is no blanket on the bed. It is a studio but offers nothing for the kitchen. The phone is broken as is the tv. The shower doesn't drain. The lock on the door broken and I hope I don't get bed bugs. There are rat traps all along the building. Don't ever stay here.

Our room was dingy and old looking with rusty accessories and broken furniture. Sheets looked dirty but were probably just stained, and had burn holes. Pillow cases were worse than the sheets as they were torn and tattered. The whole experience was made worse because there was no manager even available by phone while we were there and for days afterward. We just wanted to be refunded the cost of our stay, but no one would talk to us or hotels.com, who tried to contact them on our behalf. After my 1 star review was published, the property replied to it by saying "give us another chance", but refusing any compensation. We will never go back to that location.