Clarion Hotel & Suites Hamden New Haven

This hotel badly needs a makeover - it's old , degraded , dingy and uninviting . Staff is unattending and quite curt ! They don't care they keep saying ""sorry"' Sorry dies not cut it -- nit that the pricing us cheap - paid good money for a bad hotel ,!!

Nasty and moldy. That is the best part. Was not given the room I called to verify hours beforehand. Refused to cancel the room. If you are a vet or have disabilities stay away. If you have kids stay away. There is a reason they had availability. We went on to the Sheraton in Hartford. What a night and day experience.

The beds in the hotel are comfortable and the room seems clean enough. But the TV did not work, the breakfast was pretty bad and the room looks like it straight out of 1973. Pretty dark. Needs a renovation big time. Okay for a night or two but not more that that.

Tired, old, not clean, staff not helpful. They seemed indifferent to me as a guest. Had to wait to check in while staff vaped outside. Smelled like pot. The price may look attractive but the service and quality of the hotel is less than adequate.

I booked reservations in July 2022 for two nights in May 2023. Fortunately I had a printed confirmation as when I arrived at the hotel Friday at 3:30 p.m.the computers were down and I was told I did not have a reservation. I presented my printed confirmation and was reluctantly given a key by the manager and was told to return later that evening to sign the check-in papers. The room was deplorable! Lamps were not working, wallpaper was ripped and hanging from the wall next to the air conditioner, there was a big black chip in the bathub, a double towel rack was missing the bottom rack but the hardware was in the wall, paint was chipped and there were large white spots in many places that should have been painted orange. Fortunately the bed checked out though I would not walk barefoot on the rugs. When I returned later in the evening I was given papers to sign but was not given a copy. Breakfast both mornings was missing fruit and cream cheese and when I ask the attendant she was very apologetic and said they had had no deliveries in two days. I returned to my room about 5:00 Saturday evening to find that my room had not been cleaned. I met a maintenance man in the hallway who though said it was not his job, he cared about the guests and wanted to make sure everyone was satisfied, He came into the room, collected the trash and dirty towels and brought me clean ones. He also told me that the rooms are only cleaned every three days unless requested daily as there were only three housekeepers in the entire hotel. Evidently this information was in the check-in papers which I did not have and there were no signs in the room or elsewhere on the property indicating this policy. As he was leaving he directed the night manager to my room. He, too, was very apologetic and was going down to the front desk to have them give me a discount. Check-out time on Sunday was a disaster. The front desk clerk was very nasty, did not know anything about a discount and asked me why I thought I should get a discount. I asked for the manager and was told he was not there and I got his name. An email was sent directly to the manager, Brian Moore, including a hard copy mailed that same day. It is now two weeks since contact was made and I have not heard from him. Do not under any circumstances stay at this hotel ! I paid almost $400 for two nights at a below standard hotel. My next contact is to the Choice Hotels Corporate Office. The Clarion Hotel and Suites is an insult and embarrassment to the chain.