Hilton Garden Inn Mystic Groton

Fabulous! Quiet , super pristine and newly renovated, great location , sooo quiet you will sleep well, bed very comfortable, everyone and everything was perfect !! Food excellent, I had dinner and breakfast , they’re renovating the whole area, but it’s still really nice even with the renovations going on. They have their areas that they’re fixing section off so your dining experience not impacted, they say renovations are supposed to be done by the end of March, I was a little bit nervous about renovations, but it did not impact my stay at all, my room was so quiet. Everything was just 100% perfect Couldn’t ask for better !

Below average property from the Hilton basic standard. Management/ customer service 2/5. (Can read below) Room 3.5/5 (no trash can at all in the room even after asking for one 3 times. Renovated room & clean) Dining/ breakfast 2/5 (limited options, $10 for little grill cheese & no drink. Breakfast no fruits or paid buffet. Limited made to order items). Tried to get hot chocolate in the am & hot water had black pieces of something in the water. Disgusting. A lot of trip hazards from lobby to elevators due to construction. They did mention renovation on website. Diamond member for years, I stay in hotels two weeks ish a month. Second worst experience. Tried tomato bisque & grill cheese it was good. Second time cheese wasn't melted. Margarita flatbread/ pizza didn’t taste good at all eh not a big deal. I booked experience the stay package which gives you $25 a day credit to use on property. Great alternative to getting the breakfast included package. Same price but you have the choice to use credit on breakfast/ dinner or snacks. front desk staff wasn’t knowledgeable. A few friendly front desk employees. Some incompetent/ untrained ones. Shanice spent way over 20 mins looking for my package that showed delivered and I had confirmation and showed her my AirTag showing the package in the building. When finally found it, then couldn’t find the acceptance sheet for me to sign. I had to put my foot down, said I will sign later I need to go Im already late for work bc of this. Then another incident with her the morning of checkout. I asked not to be checked out in the system but if she could get me a copy of the receipt so I can see if the manager applies the experience the stay credit as she said it was taken care of. I got notification from credit card for charges ($66) for misc. I asked why she had checked me out when I specifically asked not to. So I could avoid this. She got a bad attitude and untrue excuses. Told front desk to have manager call me bc I was going to work so I can get the credit figured out my first morning there. I got back to hotel at 10 to pick up more packages for work. Asked for Kristin (GM) she had called my room and couldn’t get a hold of me. I waited to speak to her, addressed all the issues to her and asked to look into the credit. She said she is aware, everything is taken care of, being worked on as we spoke. Came back to room at 7pm still no trashcan in room. They used coffee cup for my tomato bisque. Inconsistent dinner quality. Next day asked to see the charges and still no credit applied for the package I bought. After checkout today, had to reach out to them myself bc no one followed up even tho I asked for them to. Male manager said he will work on fixing the credits and I got a email from Kristen of the partial refund, then explanation to why all wasn’t refunded. Credit doesn’t cover any taxes which is new bc other Hilton garden inns I had no issues. (Doesn’t say anywhere, didn’t tell me before). Dropped the ball on all the issues. "The HGI Promise," ensures guest satisfaction by stating that if something isn't right, guests should inform any hotel team member, and they will make it right. They don’t stand by it at all. Poor managed property. All this could’ve been prevented if the things that were addressed to manager the first day would’ve been taken care of. Place wouldn’t have gotten a review good or bad one.

As a Hilton Honors Diamond member, I enjoy staying at different properties across Hilton's portfolio. A short overnight vacation to Connecticut brought me to this property. As I always do, I checked in and chose my room on the Hilton app the day before arrival. No problems there. I also noted that the website said that there were renovations in progress. Upon arrival, I did stop at the desk to inquire about spring water, and was told that it was in the room. I had the Digital Key. Often I am offered a plastic key as well, just in case the Digital doesn't work, but here I was just told I was all set. No problems getting into the room when I got there. I found the room to be ample size, although the carpet looked a bit worn and in need of replacement. Immediately I could tell that whatever renovations were happening, this was an example of the BEFORE, not the AFTER. The TV, while it worked well, was tiny in comparison to what I am used to in other properties. No issues with WiFi or climate control either. I also noticed some construction noise when I arrived, coming from the floor above mine, but it stopped long before it was time to go to sleep. Bathroom had plenty of room to put down my toiletries. I did take note that while most Hilton properties have switched to large spray bottles for things like shampoo, conditioner, and body lotion, here the old fangled pre-Pandemic small bottles were still in use. The view.... not that it matters when you're there to sleep, but looking out my window at the rear of the property, I looked right into dumpsters full of demolition material from the construction. Not the best thing to look at. Bed was comfortable and I got a good night of sleep. Checked out via the app and I was on my way. Overall, I would recommend this property but give them a chance to complete their renovations.

I was venturing back from a long commute from Wilton, Ct on route to RI. This was a fine oiled machine of an enterprise. The staff were super attentive. The room was mint. The location is terrific. They have a little bar and they even had a little band playing, which I thought was very cool. Thanks for a great stay.

The hotel looked great from the outside and in the lobby but the room did NOT. It appears the owners bought an old Hampton Inn and "converted" it to a Hilton Garden. The bathtub was coming away from the wall. The sink was severely cracked. The TV was the smallest ever! There was old mold around the tub. The bed slept pretty well and the pillows were nice. I have no clue how this place is #2 in Groton; doesn't say much for the other hotels. And this one was EXPENSIVE.