Candlewood Suites Pueblo an IHG Hotel

Maintenance man, Jerome Tillman is the best. The first night I checked in the ac/heater wasnt working and was stuck on ac at about 60 degrees! Had to sleep in a sweatshirt and long pants... Front desk guy was polite and tried to fix it to no avail! Jerome came up the next day and fixed it... And also checked back 2 to make sure everything was working. Other than horrible first night.. everything was great! Highly recommend!

I have been to this location multiple times for business and every time Michelle Bennett (manager) Has always made sure my visit meet my needs. I would recommend this location to anyone that I know. The rooms are always kept clean. The staff is always friendly and helpful.

We stayed here late last year and the decline is showing. Only one hand towel in the bathroom told us something—cutting costs as much as they can get away with. There is no seat cover on the toilet so no where to sit once you get out of the shower plus the nearby countertop has stuff on it that could fall into the toilet. The kitchen has no oven, only two burners on a range top difficult to figure out, the barest minimum of utensils, plates and glasses, a very noisy dishwasher (don't run it late at night—it will scare you out of a deep sleep), and poor, read "none, lighting over the sink. The kitchenware was not all that clean. The bed has one flimsy blanket. The tub diverter for the shower kept falling down making sh over difficult. Everything is done at a minimum. The room did not seem very clean. This is a fairly new hotel and not being taken care off all that well. We have stayed here because we need a kitchen on our visits to town. The restaurants in Pueblo are almost all bad, so bringing our own food is the best approach. There is only one other hotel with a kitchenette room—only one—so this is the only alternative. Standards are low here. If you can park in a handicapped spot, avoid the one just to the right of the front entrance. If it rains or snows you may step into an inch or more of standing water.

Better than we expected in Pueblo. There are only two hotels with kitchenettes in Pueblo and the other one is in a steady decline. This place is newer, has better staff, and is better maintained, but there are some issues. Alisha was very helpful with the awful reservation system IHG uses. Note that rates change constantly and extending your stay can result in major upcharges. Avoid the reservation system and call directly if you have any questions. The fridge is next to the door and the door cannot be opened all the way making it hard to open one fruit and veggie drawer. The fridge door has dents from hitting the door locks. Lighting for washing dishes is poor. The eating area for two people means the cook top and microwave cannot be accessed if someone is sitting watching TV and eating. The cooktop is hard to figure out and awkward to use once you look it up on the internet. It only has two burners and both are small so a larger pan is hard to use with another pan. There is no oven. Some of the floor planking is coming loose. A lounging chair is stuffed between the smaller (queen) bed and the wall. The furniture looks ok, but being cheap stuff, will deteriorate quickly and some of it is starting to look bad. Nevertheless, the bed is ok though it could use another blanket. The TV channel list is only on the TV and hard to use. There is no information about programming as they use junky Direct TV, so if you want to know what is on HBO in 2 hours, forget it. If you use the shower or tub, there's no where to sit once you get out. The toilet seat has no cover (the cheap kind you find in gas station bathrooms) and the tub side is so low it is hard to sit on. But in today's lodging, there are no more motels run by people who care for them, but large corporate franchises and absentee owners running cheaply built hotels, milking them for profits, and then sell them to a less scrupulous owners as has happened to other hotels in Pueblo. 30 years ago it would rate poor, but now it is average and in reality much better than other hotels in Pueblo. The price is for a much better place, but with only franchises, prices are kept high.

We checked in to a lobby that smelled like a sewer had backed up. There was women's hair on pillow and the toilet didn't work. When I asked for a new room as I don't want or should deal with maintenance, they stated they could give me another but would have to move after two nights. When I said that wasn't acceptable the front counter girl Alisha said she could refund me and I could stay somewhere else. This is not service and not worth $230 per night. The next room we got was worn and had loose panels in kitchen and also bathtub worn. The worse part. You pay for a big room and get a queen bed with the WORST pillows I have ever used in my life. This hotel should be at $60 a night. More fitting. Pay attention to all these reviews. Stay somewhere else!