Candlewood Suites Loveland an IHG Hotel

This place is gross. Like stains all over the curtains, bathroom floor not cleaned before check in, wear flip flops in the shower gross. Giving 2 stars because staff was helpful, but we got forced to stay here when the whole area sold out for an event. I will drive home 2 hours in a snowstorm before I stay here again.

2 weeks into my 5 weeks stay, room has not been cleaned. Asked for it 5 times. The same for my colleaque. 2 others have move to a hotel nearly, another who came Yesterday stay there too. Our company has probaly booked 400 nights here in the past 8 months but im pretty sure its over now. The staff is simpely useless and lazy, you ask for them to clean the room and they write it down and say they will do next day, nothing happens. My colleaque asked for toilet paper, they had to go to an another room to find some. No trashbags in the Roms so mine i throw in the hallway, sorry to you other guests, and if your towel smell funny! No cleaning No toilet paper.

We checked in late and Johnathan was so gracious and informative. Brittany helped us numerous times with questions and extending our stay. Both of these employees deserve a bonus. The place could use a renovation, seemed a little dated, but it was functioning. There were a few little bugs in our room, otherwise a good stay.

The place was a total wreck. Rugs were in shreds, bed was barely made at best. It was so worn out that we didn’t even bring in our bags. The desk staff was wonderful, however. We were able to transfer our prepaid reservation to the IHG hotel next door. Everyone involved was very accommodating and we left the next morning feeling that we were nicely cared for. Turns out that Candlewood Suites hotel was scheduled for a complete remodel.

Poor service at front desk; management is no better than motels. Room setting is a mess, only had one set of supply for a reserved two-guest room. Room has a rotten and dusty odor. Will never book this place again.