Residence Inn by Marriott Denver Southwest Littleton

A/C doesn't work in many rooms. We had to move 4 times to finally get one that worked. Other maintenance issues in all rooms - lights burned out, etc. This used to be a nice place to stay. Front desk was very good and tried their best to make things work. Yes, it was unseasonably warm, but the A/C never got below 75 in most of the rooms.

Unclean property and lack of customer service. I was completely shocked with how I was treated during my entire stay including the response by their Leadership. It started with the first room being filthy and it was obvious that bare minimum was done. There was dog hair everywhere, a button on the floor, the refrigerator had food/dirt within it, the cutting board with food particles, etc. I informed the staff and requested for them to see the room which they could not due to the limited staff. They informed me to take photos which I did. I showed the front desk representative and they moved me to a new room (note that I spent two hours at this point). The new room had a light that did not work, a drawer that was broken, a remote that did not work, etc. I was exhausted by then and had an early morning so decided to alert the front desk and stayed in the current room. Nothing had been done the entire nine nights that I stayed and the housekeeping was not done per request. I understand that COVID is no longer an issue however cleanliness should be something of high priority for a hotel. I had even requested to speak to the General Manager during multiple times, which they would not do but instead was given the assistant Manager. I explained everything and unfortunately she did nothing at all except state "well the housekeeper Manager said sorry what else do you want?" Once I had checked out I called the General Manager who was located their sister property and she stated that her staff cleaned the rooms, which they did not, and she stated she believed her staff. I even explained that I took pictures of the state of the rooms as proof and she actually told me I should not have done that. I have till this day never experienced a situation like this and have stayed for months at multiple Marriot properties in the last twenty years In summary, stay away from this property.

This property is well maintained with spacious rooms and breakfast is a plus. Kudos & High Five, Tumi! She is very welcoming, happy to help and ensures you feel appreciated as a valued Marriott member.

We wanted to write this review to give a huge shoutout to Matt at the front desk. He went above and beyond and helped us out when travel got tricky during our trip and we greatly appreciate it! Thank you!

This was a typical Residence Inn that has been renovated--at least in the lobby. The staff was very friendly and breakfast was good. The rooms are still not up to what I would expect for that price. There was very little in the way of utensils..forks, spoons, etc in the kitchen area. There is free on-site parking and a Courtyard next door so you can have enjoy cocktails. Nice little patio off the lobby.