Holiday Inn Express Glenwood Springs

This hotel permits dogs on the third floor. I requested a quiet room. A Barking dog is unacceptable. Their web site reads; support dogs are welcome. Well, I don't know if support dogs are trained to not bark. But I won't stay here again. Hotels that allow pets should have rooms designated as such. I don't know why dogs are allowed on the third floor. People that bring their barking dogs into hotels are disrespectful to other guests who don't want to hear their disturbing barking. Some people are allergic to dogs.

I would not recommend!!! I got a 2 twin beds and a pullout couch and the couch was broken! Then it took me 2 hours to go to sleep because it was so loud. This is the longest hotel I ever been to. I can hear the honking outside and the people in the room next to us and around us. The window was not even open and I can hear every single thing. This is just my experience I had here but overall would not come back.

Pretty standard HIE. Generally pretty good and in a good location with easy interstate access and close to a pleasant walk by the Colorado river and its confluence with the Raging Fork river. Coffee in the urns was not very hot. Not an issue for me but would be if you like your coffee hot.

My recent stay at Holiday Inn Express was an absolute nightmare. What should have been a relaxing getaway turned into a horrifying ordeal. The rest of the night was a nightmare. We tossed and turned, unable to sleep due to the incessant itching . The thought of sharing a bed with these parasitic insects was both disgusting and terrifying. But to give the benefit of doubt we just went to bed . My 5 year old kept on complaining about constantly itching all night , eventually she passed out . When we woke up we just couldn’t stop itching and were getting burst out , which won’t stop , kept on putting moisturizing lotion but it just won’t stop. I did let the receptionist know about the issue , who BTW acknowledged that they had some kind of bugs here and will let there manger know. I called the hotel later to address my issue but manager was not there and eventually got a hold of him “ Derrick Mauro the hotel Manager just gave me the same run around that he did this or that and he didn’t see anything. He wanted to send me video of the room and I’m like so you basically told me on the phone that I’m lying or making it up to get a refund or something similar , well that conversation ended there . I had to cancel all my bookings of the for our trip and drive back to denver . I would not recommend this hotel to anyone especially with kids . I thought Holiday inn express was a Name Brand that holds high standards but I guess they’ve lost their customer service .

On Monday 07/22/24 we reserved a handicap room with a walk-in shower. Upon arriving at the hotel, the front door stated that the room was ready. When entering the room, the room had not been cleaned. Notifying the front desk of the issue, they attempted to change us to another supposedly handicap room. Inspecting the room, it wasn’t handicap. Being an IHG member, I Called corporate and explained this issue. I shared the issue and requested that I be complimented for the night. They shared that my room would be complimented and they contacted the hotel immediately. After the front desk received the call from a corporation, they shared that it would take about an hour to have the room ready. Furthermore, the manager stated that he would not compliment my room even after corporate stated they would. During my call with corporate, I shared that when the hotel attempted to give us another room that supposedly was not handicapped, they violated the ADA Act. A week later, I noticed that the hotel did charge my credit card. Contacted the corporate office, and they reversed their decision on not charging my credit card. Instead, they issue reward points. During my conversation with corporate, I shared that the hotel had violated the ADA Act. The Customer Service person attempted to debate the ADA Act violation. I asked if this conversion was being recorded which they acknowledged. I had them agree that in fact, the hotel manager did violate the ADA Act when he attempted to place us in a supposedly handicap room. I have closed my IHG membership and will never stay in the IHG group hotels. If you are a handicapped person staying at the IHG group hotel be advised to ensure that you receive and handicapped room and not some other room. A very disappointed IHG member.