Microtel Inn & Suites by Wyndham Fountain North

At a glance this is a standard, affordable hotel. But the people who work here are so incredibly kind. We stayed there at short notice due to a family emergency and everyone was so kind, especially the front desk woman who works Friday nights.

This is a great place to stay it was clean the staff was very friendly the breakfast was good the location was great I would definitely stay here again if need be the beds were comfortable the bathroom was really clean and roomy. An easy access right off the highway.

Check in was fast check out even faster. The room was very clean and housekeeping keeps the rooms so clean. The breakfast was good and the hours were nice. We visited family at Ft Carson and this hotel was very close which was nice not to have to drive too far to visit. The exercise room was the perfect size for a quick workout.

Review for Microtel Hotel We stayed at Microtel Hotel this past week during blizzard-like conditions. While the staff was very kind and the room was comfortable, the billing issues we encountered completely overshadowed our stay and caused unnecessary stress. I initially requested an early check-in through Booking.com for $40 or even a later check-in for $20. Both requests were denied online. However, after sitting in my car for an hour in the cold, I went into the hotel, and the lady at the front desk was very kind and accommodated me for an early check-in after all. Unfortunately, she accidentally charged my card again, which led to major financial complications. On Monday, I was charged $255 by Booking.com, which I had enough in my account to cover. However, the front desk staff charged my card an additional $237, plus $20 (presumably for the early check-in). The staff member admitted, “Oops, I made a mistake and debited your card again, but I caught it and quickly reversed it.” Unfortunately, the reversal didn’t matter because the funds were still deducted from my account, leaving me unexpectedly short on funds. The next day, my fiancé had to deposit $250 into my account just so we could cover the unexpected charges. We thought the situation was resolved, but later in the week, when I asked to stay another night, I was charged an additional $179. What should have been a $255 stay ballooned into a series of charges totaling $255, $237, $20, and $179. While some of these charges are still “pending,” they were deducted from my available balance, leaving me in the red. Throughout all of this, we remained friendly with the staff. We even brought Frostys from Wendy’s and offered to buy them dinner during the stormy weather. However, when I approached management to request a free night or meaningful compensation for their error, they refused. Instead, they offered me a $10 discount on the additional night, reducing it to $79, but still charged a $100 incidental fee. The manager dismissed my concerns, stating that the funds could take 5 to 7 business days to return to my account, as if that excused the inconvenience. The room itself was comfortable, and the staff was kind and polite. However, I do wish the TVs were larger and that there were more pillow options, as both my fiancé and I struggled to sleep on the ones provided. Overall, while the staff and accommodations were decent, the billing errors and poor handling of the situation completely ruined our experience. Guests should not have to bear the financial burden of a hotel’s mistake, and the lack of accountability from management was disappointing. I cannot recommend Microtel Hotel based on this stay.

Brought our dog with. Was a very clean facility. Was skeptical about how clean it would be since it is a pet friendly hotel and was impressed. We were in 102, our room had hard flooring. People next door left, they had a large husky and housekeeping went and thoroughly cleaned it as well as cleaned the carpet. Was a good stay.