Sentral Union Station

If you don't like long & personal reviews & do not wish to know the score, look away now.🤪 Excellent facilities - EXCEPTIONAL hottubs! But a huge disconnect between a long term residents experience & a hotel guest's experience; especially if you are neurodiverse & there for one night. I think if you want to be a hotel as well as a long stay place then training needs to be improved on how to deal with the hotel side of things, to bring it in line with other four star experiences & competitors. Before writing this review I went back to check on hotels.com what they advertised as. They do state it's an "aparthotel", so perhaps it's my bad a little - that I didn't put two and two together enough to make four. As a hotel it has been classified as a four star. Because I'm literally OBSESSED with hot tubs, and I found the best I've EVER experienced here, it was absolutely impossible therefore, & would have been unfair for me to review this hotel lower than 3 stars. Secondly, the fact you got a whole apartment, with 4 separate rooms & a walk in wardrobe, for only 145 quid it was exceptional value. Thirdly, in the morning, I think reception realized I was a bit perturbed from my check in experience, & they made loads of effort to be extra friendly with me. When I came back from my vintage shop quest, for example, they asked me how it went, did I find any bargains etc & I did appreciate them making that effort, to make the guest feel welcome & cherished. If I ever came back to Denver on a job for work, I would ask the production company to put me here. And if I was reviewing this place as a long stay apartment rental - it would get five stars easy. However, the issue lies with some of the ways they handle hotel guests, and the systems that are in place for residents that make things a bit annoying for hotel guests, and probably vice versa. First of all, I am not a fan of having codes etc to get into a building to check in. This is amazing security wise for Long Stay residents, but it's annoying for a hotel guest. Despite what some people may think, ADHD is a real disability and not something we all make up for attention - and having to use codes for everything, everywhere ALL The time, made it a bit of a nightmare, especially when you're staying there one night. A kind resident noticed I was struggling when I arrived at the main door, and informed me you don't need to use the code for daytime check in, as there is a reception team to check you in. As a 4* Hotel, it would be nice to have a doorman there to welcome people & take note of people struggling, as ordinarily would be customary in a hotel of its classification. To be fair, there is a sign listing reception hours on the door, but you don't look at that small print when you arrive - you look instead at the email you've just been sent from the hotel, to facilitate check in. Once I arrived - reception weren't rude at all - but they were also not as friendly as you would expect in a hotel of its classification. I guess this is because they are used to mainly dealing with residents who don't want that over the top welcome each day, right? Then came the lift -which is one of the most annoying things - and the reason for the three star rating. You have to enter a code every single time you want to use the lift, in place of The Regular touch key card operation most hotels have. EVERY SINGLE TIME. I can't imagine how annoying this is for long-term residents of this building. I could see the internal eye roll permanant residents are doing as we Hotel guests fumble, and try to scroll through our email looking for that damn code AGAIN, as they are trying to go about their business and get to work on time! I don't blame them! They can't even help us out and ask us what floor we are going to and do it for us, because - get this - each code equates to only one entry. So if they then press our floor they have to enter their code again to get to where they're going. It's literally the most inconvenient system ever, and I think you should rethink this and make it so that guests of the hotel can simply use a hotel key card, at least for the sanity of your permanent residents! Because of the resident/hotel guest duality, the hotel lacks the friendliness and welcoming vibe that you may find in other four-star hotels in the United States. I choose to travel solo rather than with friends or partners, because I love to adventure and meet people. Even in the UK hotel guests will smile and say hello to each other in lifts etc - none of this here - they're just doing their day to day - and so of course they're not interested, I would be the same! There is also no bar or restaurant where guests would congregate which doesn't help. It is also very difficult to tell whether people are residents, or staff up front when you're arrive and, you don't recognize the uniform. So when I was asking questions about the event I detail below, I spent some time bothering residents incorrectly, until I found a staff member lingering around the food table. His name was Connor and he was very helpful once I located him! More Connors on check in & throughout hotel for we guests pls! Because I love reviewing places as a little hobby I always scout out the hotel and it's facilities. On my walk around, I was pleasantly surprised to discover they were hosting a Super Bowl party for residents and guests. This was a lovely touch but I was absolutely astounded that they hadn't given me this information at check-in. I literally would not have known had I have not done that walk around. Surely, one of the duties of reception is to let you know what is going on in the hotel that night? Again, they would not think to do this because they understand that residents already know that it's happening. On my way out to dinner, I did ask the girl with blonde hair on the desk why I hadn't been told about that and advised her that perhaps it would be nice, that they tell guests at check in. I PROMISE you I said this with smiles - and politely as well. This is where I did get really annoyed and the only child princess in me started to rage. Her response? She looks at me with a "OMG-here-we-go-ive- got-a-right-Karen-here" face & says; "Well, it IS on a poster in the lift," in a condescending tone of voice. This serves to make your guest feel stupid number one, and number two - even if I am - that's not the response of a four star or five star hotel staff member. Also, very few people actually look at those posters in the lift upfront, (well the 20% population that's neurodiverse anyway), when they are busy trying to find their room and deal with the codes that you've given us. Her attitude really did get my goat, and royally piss me off. Because her reception colleagues were - at the very least positive and professional - if not overly friendly upfront, (and made loads of extra efforts to be friendly the next day - the funky lady with tats & the younger dude, thanks for that I noticed & appreciated it), it is literally down to her solely that it dropped the hotel a point. You don't say s*** like that to guests, especially in the US. You take responsibility, and do better next time. Because of the weird atmosphere/disconnect between people living there & guests those reception experiences - my first thought of Denver was - my god it's unfriendly! So when my uber driver pulled up full of smiles and positivity, and the Meow Wolf staff were gorgeously friendly too, same yet again with the bartenders in a random Denver bar I stopped at - I was like - oh okay, it's just my hotel... In the end I found Denver such a beautiful and friendly city, so it's a shame that I had this experience upfront in my hotel. Other basic things that one would expect in a four-star Hotel, the little stuff - for example, tea bags in the rooms - or at the very least the option to purchase them from somewhere within the hotel - they don't have this. This is because they are, again, largely a residents only establishment. They have a shop on a site, so why not sell tea? You are catering to Worldwide guests and many of us really need our tea in addition to our coffee. I know you're going to tell me there was a Whole Foods next door which is what they did say, but we don't want to bother trekking out - not in a four hotel. You expect all those kind of things in a two-star of course, not in a 4. You expect the free tea & biscuits in your room. Now to the positives; Omg the hot tubs! They are superior to anywhere I've stayed and you simply have to try them! Excellent pool area and this was probably one of the benefits of staying in wealthy Denver folk's residences. I didn't go to the Super Bowl party in the end, because my new friend from my Retreat I'd just been on came back to meet me to enjoy the hottubs after my banging on about them so much! But I really appreciated that they had that on if I wanted to partake. They even had a free spread out with Super Bowl themed cupcakes etc! There's a kitchen area, a little library Reading area, a cinema room (!), the gym is of excellent standard for the permanent residents - not just one of those basic little hotel gyms with a few bits of equipment in it. Free filter coffee in the AM for residents & guests. Aside from not having a bar or restaurant which I did miss for my usual nightcap, the facilities here are incredible! The location is unbeatable; bars and restaurants all around you under Whole Foods with so many takeaway options literally embedded into the hotel. Tip - try the Fabulous 'Eggs Inc' over the road for breakfast! However, make sure you get a free flyer from reception - it's a very generous offer you get a main for free! It's literally opposite union station too, with a direct train to the airport. If like me you usually take ubers to the airport because you're on hol & wanna treat yourself & don't want the faff. Trust me - Dont! It's SO easy! you literally download the RTD app, buy your airport route ticket, and then jump on the train, which is so easily signposted and comprehensive to people not from the city. I did find the decor in my hotel a little corporate & soulless; it's definitely not your funky decor you experience in the other modern hotel chains; (Moxy, W, Citizen M). However, because that is just my personal taste, I would never let that affect my review. Instead, the points to note are that spacewise it is exceptional value for money. And that the bed is comfortable for a good night sleep. I agree with previous reviews that the pillows are a bit hard, and it could do with having some softer ones. However a few people have complained about the hard mattresses? I didn't find this at all, I had a really good night sleep with zero noise intrusion from outside or inside. I also really appreciated having access to a dryer in my hotel room to dry out my swimsuit before my red eye back home to LDN. By the way, it's not because I'm used to old skool traditional corporate chains like Hilton that I have reviewed this very modern hotel in this way. I absolutely love the modern hotel chains that I mentioned above, especially the CitizenM and the way that everything there is controlled by an app. I simply have issues with all the ridiculous codes as a neurodiverse person. Make your hotel more neurodiverse friendly, identify hotel guests and give them an extra special welcome/all of the information about what the hotel is doing that night, take responsibility and apologize when guests POLITELY call you up on stuff that can be improved --and this could be a five star hotel experience easily. My apologies from any typos, long sentences and grammatical errors from the voice to text software, and my being too lazy to correct them. it's the only way I can write such a detailed review, otherwise I would be here until Christmas. ❤️🇺🇲❤️

I don't often take the time to write reviews, but I did want to write a review on this hotel due to some of the negative reviews I read before we stayed here. The location was absolutely perfect for us, and I don't know that we would want to stay anywhere else if/when we return to Denver. It was close to most everything we wanted to see and do, so we did a lot of walking and only needed our car twice. The hotel sends an email prior to your stay that outlines everything very clearly, as far as where to check in, where to park, how to get in, etc. It might seem a little confusing at first, but if you read the reviews and the information given by the hotel, you will figure it out fairly quickly and it isn't a big deal at all. The staff were all extremely friendly and helpful, as well as the people we came across that either live there or were visiting. Although they don't come in and clean or refill supplies in your room, all you have to do is ask the front desk and they can get you whatever you need. It was very quiet the entire stay, noise was not an issue. Having the Whole Foods right under the hotel was so amazing and helpful, we could just run down there any time there was something we needed or wanted. We also were able to save money by buying groceries and being able to cook in our room, and not needing to go out to eat for every meal. The pool and hot tubs were opened for our stay and were perfect! I can't say enough about this hotel and encourage others to give it a try! We stayed here six nights, so feel like we had enough time to experience this hotel and write an honest review. Thanks for everything Sentral Union Station, hope to stay with you again some day!!

I'm not typically a review writer, but seeing all of the negative reviews for this place made me compelled to write one since I just got back from my stay. I'll start off by saying: this is not a typical hotel, so it won't appeal to everyone. There isn't daily housekeeping or room service or an on-site restaurant or concierge. However, if you're a frequent business traveler like I am (and especially if you're a business travel who cares about health & fitness), Sentral offers so many benefits and I will 100% be rebooking for all of my future Denver travel. First of all, the convenience of the location is ridiculous. Literally on top of a Whole Foods and CVS, and directly across the street from Union Station which has a train every 15 min to/from the Denver Airport. Instead of a hotel room, you get a full-blown apartment with a full laundry set-up and a kitchen (making the Whole Foods aspect even better). This is also an actual apartment building where people live full-time and part-time (corporate rentals) - quiet hours start at 10PM and the place was SILENT both nights I was there. I slept so well. Lastly, my favorite part.. the GYM!! If you're a lifter, you will lose your mind over the gym. They have everything!! Multiple full racks, specialty bars, every accessory under the sun, every piece of cardio equipment. By far the biggest, nicest "hotel" gym I've ever had access to. Cons: I do agree that the code access system is confusing and takes some getting used to.

We stayed for two nights over a weekend (not as a resident, only as a transient rental guest, hotel-style). The comment someone else made about not having a label by the blind controller is a true and good example of some of the little frustrating things, but I'll focus instead on the bigger issues that cost us a lot more agony and a lot of time, completely overshadowing the generally well-finished and well-appointed units, in a nice building, in a great neighborhood. 1. The Parkake app-based parking as the only option is idiotic, must have been chosen by a 20something without proper supervision and without asking the first due diligence question: "what if it stops working...". We were the third person already the evening we checked in for whom it wasn't working but there is no backup plan, no way for the staff to just deal with it outside of the app, though ultimately after two hours (seriously) Connor and Loren did come up with a work-around for us, but not one they could have replicated for more than one or two people, let alone everyone that may have checked in that day. 2. We figured out finally the next day that the Parkade app didn't work for us and those several other people that night all because that company is also apparently run by people not smart enough to figure out that if it is required to input a payment method prior to selecting the parking space, the user needs to be told that (?!), and when they don't realize that there is such a requirement (because it doesn't say that) it needs to say "Please first input a payment method before selecting a parking space") instead of "/null/ please try again" - which will never work no matter how many times you try, until they finally get back to someone to note the problem, duh. Oh also, there is no help desk to call, only the option to send an email to a black hole email address that can take many hours to get a response from. 3. The idea that guests can pay for parking and have a unit they are in, but that their security code doesn't seem to work to get into the elevators from the parking garage, is also a head scratcher. Furthermore, after checking out, which I assume Sentral appreciates (and asks guest to do by an email the morning of checkout), the guest then can't take their bags to the parking garage to their vehicle, because their code even inside the elevator is immediately voided. That means your arrival experience will be bad, and your departure experience will be bad. The complaints about the non-intuitive blind controls in between those times are minor by comparison to not being able to park, or later not being able to go to your vehicle to leave after checkout. 4. There is a serious safety issue in the bathrooms. The (porcelain?) finish in the tubs is as slick as wet ice once the shower is turned on. One of us slipped and hurt his ankle, and in the other bathroom almost had the same thing happen the same morning. They have no rolled-up traction mat for people to use, and no non-skid inside the tub. I can bet with great cconfidence that they are going to be hearing from someone's lawyer about this soon, and hopefully it will only be because they broke their arm, and not their family suing because they hit their head hard enough that they died. It's that bad, and I can't believe that nobody has said anything, which means whatever comments Sentral management have gotten about that so far someone has ignored or otherwise done nothing about. There are simple and inexpensive fixes for this that can be done very quickly if someone cares to address it. There were other, smaller things, that were just annoying, but they didn't ruin the experience, these things above did that.

I am writing this review after an absolutely appalling experience at Sentral Union Station in Denver, Colorado. The level of unprofessionalism and disregard for customers is shocking and completely unacceptable. The apartment application process is nothing short of a scam. They demand a $500 deposit upfront, with no guarantee of approval. If denied, they claim to refund the deposit via a check in the mail, which is absurd considering the deposit was made electronically. This is not just unprofessional, it’s downright sketchy. Attempts to communicate with them have been met with evasion and indifference. I am still waiting for my refund and any form of clear communication from their end. This is not just poor customer service, it’s a complete disregard for basic business ethics. Furthermore, I must mention Sadie, who was not only unprofessional but also seemed to have no idea what she was doing. She misled me about when the general manager would call regarding my deposit, further adding to my frustration. The hotel experience was equally disappointing. The housekeeping staff were lackadaisical in their duties, and the front desk was of no help. A staff member named Eliza was particularly rude, further tarnishing their already poor image. This experience has been nothing short of a nightmare. I strongly advise anyone considering Sentral Union Station for their housing or hospitality needs to reconsider. The lack of professionalism, communication, and basic business ethics is alarming. I am disgusted by this experience and will be taking further action. I hope this review serves as a warning to potential customers and a wake-up call to the management at Sentral Union Station. You have lost a customer and gained a critic. I expect immediate action and compensation for the inconvenience caused. I also hurt myself in the room because the future is sharp and dangerous. Rating: ⭐ (1/5)