Best Western Plus Peak Vista Inn & Suites

I travel thru Colorado Springs on my way from Saskatchewan to Arizona. I always try to stay at the BW Peak Vista as I travel with my 80 lb Chocolate Lab. The staff are very welcoming and accommodating to dog and me. The rooms is great. I highly recommend this hotel as I have not had one bad experience there. EXCEPTIONAL SERVICE and Value.

Hotel was average. Elevator was out of service during our stay. Beds and pillows were uncomfortable. Bathroom sink drained extremely slow. The fan in the pool area was extremely loud and made it uncomfortable to stay for very long. Probably won’t stay here again.

Poor, awful not comfortable, noice, not a good breakfast! Kept sinking into middle of bed was reported to front desk but didn't seem to care. No waffles horrible pancakes, hard biscuits, no cereal. Great location but to many negative things.

I want to commend Carol at the front desk for her outstanding customer service during our stay. Even though she’s new, she went above and beyond to ensure we had a great experience. There were a few hiccups, but Carol handled them with such professionalism, kindness, and attention to detail that we left feeling incredibly satisfied. Her dedication to making guests feel cared for is truly remarkable, and she is a wonderful asset to the team. Thank you, Carol, for turning a potentially stressful situation into a memorable and enjoyable stay.

Let’s start with the good stuff. Our high intensity, broad scope, rain shower head was fantastic. Cherry Wonderdog thoroughly enjoyed the morning routine. Also, the views of Pikes Peak from the fourth floor out the front of the building was very nice, especially in the morning. The sun illuminated the snowcap mountain which made for wonderful scenery. Our “suite” included a cushioned seating area right by a large window (that actually slid open!) to enhance the viewing experience. Sadly, the accolades stop there. That narrow window bench was just about the only distinguishing feature between the “suite” and the regular rooms. Supposedly there was more living space, but given the fact that the room was already quite small, it’s hard to imagine how much smaller and uncomfortable the regular rooms were. Most of the amenities were dated and ho-hum. There was no individual thermostat, so everything was regulated by the noisy AC/heater. The hotel air circulation system fed through the bathroom, and it made so much noise that we had to keep our bathroom door closed at night. Reportedly the suite rooms had been renovated with new mattresses, but mine was already sagging inward. None of the lightbulbs (the one at the window was inoperative) had been upgraded from old-style fluorescent to LED, and nobody thought to add a level of security by the window to keep rambunctious children from falling out through the flimsy screen. The staff was nice but not too knowledgeable about the area. Most of the time, however, they were hidden in the back room rather than customarily perched at the front desk. That’s an implicit trick of the hospitality trade – hotel reps are supposed to engage proactively, not wait to be summoned. Service in general was by no means exceptional. Diamond members received no special treatment, including late checkouts. Communication was poor – neither our email prior to arrival nor our phone call from the room during the stay was returned. The latter pertained to staff assigning the adjacent room to a couple who arrived at midnight with a screaming baby (an understatement) that kept us up for hours. Hotel breakfast was abysmal – even worse than the entry grade Hampton Inn … and this was a Best Western PLUS. There was no real coffee, and none within walking distance either. All hot beverages were machine-generated. The cappuccino was spit out using a real-time mixture of hot water and powdered milk. The fruit selection included bruised yellow oranges and apples. No bananas, no fresh yogurt – again, only sugary machine goop made from mystery ingredients. There was no fresh oatmeal either, only the instant variety, without a mechanism for properly measuring water either. I had hoped to make the machine-grade black coffee drinkable, but there was no whole milk – only 2% and oat. Cream was in capsules only, like an old-style diner. Hot food options were disgusting – industrialized scrambled eggs, faded bacon, grits made from who knows what, and a cornstarch-enhanced green chili. All the pastries were gross. Instead of a normal waffle maker, there was some bizarre “pancake maker” that nobody ever used. It just took up space. Lots of folks stocked up on processed white bread and bagels from the supermarket. At least there was pineapple water in the lobby! Last but not least, the pool and jacuzzi which presumably entitled management to call this Best Western a Best Western Plus were situated in a woefully uninviting room with low ceiling. Not a soul was ever seen inside. Similarly, the “gym” was an absolute joke. There were lots of deceptive mirrors but only one aerobic bike and only one old weight pulley machine. In fact, one of the cables of this machine was completely frazzled and looked particularly unsafe. Worse, there wasn’t even enough room to use without hitting the wall supporting the TV. Again, Cherry Wonderdog never saw anybody using it. Unfortunately, there was little else to do in the area except for the Santa Fe bike trail about half a mile away. Maybe the hotel could think about having a few bikes to loan out. All in all, I would never return to this Best Western hotel and regret assigning a mediocre rating.