Five Star Inn West Covina

Do NOT stay here. This is the city dump. Filthy and disgusting rooms. From BB shot holes in the window of the bathroom to filthy carpet and not working shower controls. Urine stains on the sheets of the bed absolutely the worst place to ever consider sleeping or even walking onto the property. Piles upon piles of garbage in the parking lot. It's hard to believe TripAdvisor or any other marketing service would market this building as a place to stay. The city should shut the building down and have a completely condemned. The smell of ammonia coming from the neighboring room was horrendous. The carpet that should have been a brown color was black due to lack of cleaning among the rips and snags in the carpet there was holes in the walls the missing smoke detector the shower control not working and cockroaches were seen crawling across the bathroom floor.cant believe I paid $80.00 to sleep in this nasty place.

Arrived around 5pm ,Friday March 8, 2019 drove in from out of state. We were there for a friends wedding on Saturday. Reasonable Prices , Clean room we had , King size bed , clean sheets , clean bathroom , shower was large with jacuzzi tub , guy who checked us in was a very nice, and best of all the room came with Adult Movies at No Extra Charge. Can't beat that . Would def recommend . and stay again. Thanks again 5 Star *****

We were just staying one night. I live locally but had some work going on in our home that required my daughter and I to be gone for several hours. We also have a pet that needed to stay too. Pet friendly hotels are not as common so we chose to stay here. It was $70 a night and they charged us extra fee to clean up after having a pet in their room. So we paid $100 for a Sunday night. Upon arriving wehe immediately hit with a strong smell of cigarettes despite it being a non-smoking room. It was easy to see that the room was not clean, and didn't smell good but we reasoned that it was just one night and we had already let the cat out of the carrier and getting him back in was no small thing. We were there for a few hours I let to returned to our home for several hours to clean. Deciding we really didn't want to sleep in this room. I returned to pick up my daughter and wrestle out cat back in the carrier. He had been camped out under the bed since we arrived. Now however we had to retrieve him. Well he wasn't alone under that bed... Ugh pieces of trash, old pieces of food/candy and a disgusting used condom were all under the bed. When I brought it to their attention, photos and all. Management's only concern was that they were not giving me back my money because I had had the room for 7 hours already. So I guess you have to check under the bed when you first arrive. He was in no way shocked that I found it nor that I was upset only that he didn't want to give me back any money. Which is ironic because I never asked him for a refund, I was too disgusted and appalled to even think about getting my money back I just wanted them to be aware of how disgusting the room was that they had rented to me. And on top of it all they have the nerve to charge me extra money for having a pet because of the extra cleaning it supposedly requires. Unbelievable!

Initially I thought that the other negative reviews were too harsh. The receptionist was friendly. My room was clean, large, and had a refrigerator and microwave. Restaurants and shopping are easy walking distance. The furniture was dated and a bit worn, and WiFi was quite weak and intermittent. But for a budget hotel fine. The room was also a bit loud and people talking outside could be clearly heard. However, when I was approached by two prostitutes in the parking lot, and then encountered a homeless person the next morning, that was too much. Also, housekeeping never came by to tidy my room. Sorry, but one star is maximum for this place.

Honestly, we will not be staying here again. The front office smelled and our room was supposedly non smoking but it reeked of cigarette smoke. Not that I expected a five star hotel. Definitely will listen to reviews next time.