La Quinta Inn & Suites by Wyndham Orange County Airport

The staff is great, but the corporate owner has let a good hotel run down to the point where it is a crappy place to stay. The exterior and hallways need paint and repairs, but some of the rooms are scary. Our first room had a broken air conditioner and phone. The second room offered included a working AC and phone, but the carpet was filthy and stained, and the front door had a large dent where it had been kicked. Our third room was OK, but the furniture and carpet were really worn. The couch had small stains. That was the best room of the three. We stayed only because we had prepaid a booking company and knew we would not be refunded. That was another lesson learned. We had stayed here seven years ago, and it was a nice, budget, pet-friendly hotel. It is a different place now, and not a good one. One big thing we found out as we were leaving is the front desk can’t call guest rooms due to the faulty hotel phone system. Imagine if there was an emergency in the middle of the night such as a fire and they could not tell you about it? Wow.

DO NOT STAY HERE!! DURING OUR STAY SOMEONE WAS STABBED TO DEATH IN THE HOTEL. My husband and I were booked here for a work trip, and the better hotels were all booked. We were supposed to stay a week, and we checked out after a day. Upon check-in around 7 p.m., we saw people selling and using drugs on the hotel property. Figured that if we stay in the hotel with the door locked and our car in front near the front desk, we should be fine. Though we smelled someone smoking weed next to our room, which made the room smell. The bed felt like we were sleeping on a rock. The towels are paper thin and stained. Stains all over the floor and couch. The next morning around 9:30am police swarmed the hotel. Apparently, a woman STABBED HER CHILD TO DEATH while high on an illegal substance. This happened just doors down from our room. Feeling unsafe, I packed up our stuff and went to the front desk to talk to management about getting our money refunded and moving to a safer hotel. I spoke with the manager, she said her name was Martie (a middle-aged brown haired woman who had tinsel in her hair). She was EXTREMELY RUDE AND UNPROFESSIONAL. She stated that she wouldn't refund our money. Then stated I could call corporate and tell them "whatever I wanted" about why I wanted a refund. I told her that I would tell the truth, a child was murdered in the hotel while we were staying there, and she in a very sarcastic tone stated that I could say whatever I wanted and she wasn't the police so she couldn't do anything. Spend a few extra dollars and stay safe by staying somewhere else.

large room------------------------------------------------------------ breakfast has may choices and has good coffee easy parking --------------------- the hotel has a elevator -----------------------------------------

Assistant Manager AK is amazing! Very nice young man, wonderful customer service, and cares about people! They need more people like him in customer service! He needs to be GM! Rooms were big and beds were comfy. Lots of parking and free breakfast

Nice hotel overall , the staff were all very kind and helpful specifically Patricia ! Pets are welcomed, Rooms are nice, they offer breakfast , and have a nice fitness center and pool and lounging area. Will be returning for my next trip to Orange County