Embassy Suites by Hilton Santa Ana Orange County Airport

This hotel is very dirty and wore out. The walls and doors are beat up, the carpets are stained and not vacuumed. The bed sheets had stains (black and yellow) and they also had holes in them. The bathroom shower curtain was also dirty, the mirror in the bathroom and long mirror in the room were both dirty. The AC filter/vent was furry with fuzz and the filters inside are black. The pull out sofa had no blankets and the extra pillows for it had dirty pillowcases on them. We requested clean pillow cases and were told they don’t have any, and gave us a top sheet that was also stained. Hilton, you should and can do better than this! Disgusting.

My boyfriend and I decided to stay here after spending the day in Orange County as we did not want to drive 2 hours home at 9 pm… needless to say we ended up driving home that night anyway. We checked into the hotel and checked out 15 minutes later. This hotel is equivalent to a motel 6.. a really bad motel 6. The first red flag was when we arrived at 9 pm and the room “wasn’t ready.” Then the horrible staff member “Joe” at the front desk pretended to not know English when we asked him how is the room not ready at 9pm. He then gave us two keys to a different room but only one key worked. The kitchenette had dried food all over the pace, our bedding was stained, the balcony door wouldn’t close (could’ve been because of the sand bags at the door) and lastly the room smelled like complete mold and water damage. My mother is a travel agent and I have stayed many places in and out of this country and this was by far the worst experience I have ever had. The only pro is we were given a full refund. I very rarely write reviews but this place needs to be reported to the BBB or something. Long story short - DO NOT STAY HETE.

I cannot stress enough how terrible our experience was at Embassy Suites. First of all, the AC was non-existent. Despite it being in the mid-70s outside, our room stayed at a stifling 82-84 degrees the entire time. The hotel has a centralized system and, after multiple requests, they refused to turn it on, leaving us to beg for fans—which we were lucky to receive. It was absolutely unbearable. The room itself was in dire need of maintenance. The towels were frayed and almost had holes in them, and the bathroom smelled like mold. To make things worse, we found hair in the tub and shower that definitely wasn’t ours. The sheets were stained, and nothing in the room seemed to have been properly cleaned or maintained. On top of all that, the front desk staff was rude and dismissive. We are Diamond Elite Hilton members, so we expected a certain level of service, but instead, we got nothing—no apologies, no compensation, absolutely nothing. To top it off, the front gate only worked sporadically, letting us out every third or fourth time we tried to leave. The only decent thing were the made to order omelets by one gentleman - he was funny, kind and made a great omelette! It’s beyond disappointing to be treated like this, especially as loyal Hilton members. This experience was unacceptable and I would not recommend this hotel to anyone.

So I booked at the 'lowest rate' king room...which now I can see why it was a deal - faced the 55 highway and with the old windows, the noise was DEAFANING! Thank Go I have earplugs in my bag!! Also, this is the 2nd hotel now this year that has put King pillows on the king bed. Usually there's 6 standard pillows. I hate king pillows! Room was ok, kinda tired. Bed firm and good for my back. Breakfast was ok, but a LONG line to wait for hot food. Crazy long!! I'm sad as I usually like Embassy suite hotels, but this is a no in the future.

Read the reviews and save yourself a miserable experience! I had read many recent negative reviews, but decided to stay with my 4-night reservation. Needless to say, I requested, and was granted, early checkout after just one night. The staff is doing their very best, but are fighting a losing battle. This hotel is in bad shape, and should just shut down for months for refurbishing. No washcloths anywhere in the hotel, 3/5 elevators out of order, parking gates rarely work, rooms are musty and have unexplainable stains (see photo). I checked into my first room, and entered only to discover an industrial carpet dryer running in the bedroom, and the sliding door wide open. Nope! Went back downstairs, and was given a new room. Again, entered to find sliding door wide open ( enter all bugs). It was late, and I was tired from a long day of travel, so I settled for it. Breakfast in the AM was meh at best, as they were out of almost everything. There are much better options just 5 minutes away- pay a little extra and be comfortable.