Four Points by Sheraton San Rafael Marin County

This gem of a Four Points by Sheraton is the perfect place for creating super special memories that last a lifetime. A must see sunset experience that even exceeded past beautiful sunsets we've encountered around the world. The guest relations and receptionist Paula has us looking forward to our next time in the area because she made us feel so incredibly comfortable, welcomed and at home. Clean rooms, and superior conveniences for the children. Catching up on a little TV fun ( which has Max included, so my children and I watched all of their favorite Studio Ghibli movies and even the new Beetlejuice Beetlejuice movie 🍿 and enjoyed so many precious moments together ), or a heated pool and cozy jacuzzi hot tub experience with a beautiful sunset view, this place has wonderful amenities. The food at the restaurant was mouthwatering and incredibly delicious ( the freshly squeezed orange juice at breakfast and wonderful dinner really made the experience so immaculate ) besides a few local places recommended by Paula herself, we didn’t even need to leave the hotel property to indulge ourselves as we are true “foodies“ at heart and stomach. So many tasty selections and offerings were right there on the property ( plus you can take your meals to go so you can enjoy the feast and catch up on some quality television together with the family ). We even were given freshly baked cookies for staying there. Parking is widely available and this is such a perfect location to get straight into your own journey to share bucket-list caliber lifelong memories and special quality time. Nearby everything and good transit options if you don’t drive. Thank you Paula and the staff for always providing a great experience and First Class customer service ! 5 Stars all around ! Felt more like 11 Stars ( Let’s make it happen Travel Advisor…😊 )

All I have to say is find somewhere else. First and last time staying here. I can’t even sleep. It’s 1am. First off, the hotel was a rundown Wyndham or holiday inn and they did 2 cent renovations and slapped a Marriott label on it. The furniture- dirty, appliances. Dirty. You can hear everything. I had about 180 night stayed last year and this is the worse one. By the way look up the murder story .. it happened in 2017. Adds little spice to your stay. I hope they will refund me. At least in points.

We arrived around 830p on a Sunday night and checked in. After checking in, we asked a hotel employee if there's a luggage cart. He had no idea what that was. Our first room on the first level was filthy: I got bitten by a bug immediately, discovered curly hair on the toilet. The most disgusting part was the hairs in bed. we had to switch rooms. The second room assigned to us had a heavy musty and cigarette smell. We were finally put in to an acceptable room on our third try. The internet speed is also unrealiable. I will not be returning here. I do NOT recommend this place due to it's unsanitary conditions.

I stayed in this hotel often. Usually one week a month. This used to be my favorite hotel in the area. Not anymore. I think the hotel seriously needs to renovation. The bathroom shower doesn’t work properly. The Wi-Fi is extremely slow. The beds are not very good. There are stains everywhere. They just took the coffee machine out, which was nice to have in the early morning. But worst is the pool. It used to be the highlight of the hotel. Right now when you walk along the side of the pool, part of the paint is falling off and sticking to your feet. There’s paint in the pool. The whole thing is deteriorating. It’s just a sad state of the hotel and I don’t think anybody cares. The hotel had a very nice general manager before I don’t know who is running the show now but it’s certainly not somebody who knows anything about quality of a hotel. I also think the paint that you find everywhere including the pool is a hazard for people. I would like to talk to somebody but there’s really nobody to talk to. This hotel needs a renovation otherwise I strongly recommend to go somewhere else.

The hotel lobby was nice, it reminded me of the Four Points on Shk. Zayed Road in Dubai, even the fragrance of the brand was well noticed upon entering the hotel. Great memories with the smell and the brand. However, The room was from the 80's generation, the only upgraddd thing in the whole room was the tv, so we refused the room which was $180 / night. The hotel offered us a bigger room, which was on floor zero. It was bigger room and that's it. A king bed with no headboard, this was the first for me in a room that cost $250/ night. Breakfast bar was very basic and no hot boiled eggs.