Extended Stay America Suites San Jose Downtown

My stay at Extended Stay America was comfortable and convenient. The room was clean and well-equipped with a kitchen, which made it easy to prepare meals. The staff was friendly and helpful throughout my stay. It’s a great option for both short and long-term stays. Highly recommend!

We recently stayed at this hotel just for one night.. And unfortunately our stay was far less than satisfactory. **Cleanliness** Our biggest concern was the hygiene of this hotel. From the moment we walked in, we noticed people drinking in the parking lot, dirty walls to add to this terrible sub par experience. The following morning, I turned the kitchen lights on and to my shock and dismay there were numerous COCKROACHES!!!...just running about on the kitchen counter. This experience was incredibly disgusting, upsetting and disappointing. I did how ever attempt to speak to the manager but, there was quite the language barrier, he could not understand a word I was saying. Or maybe he was pretending to not understand. Can't say for sure. But, either way we will never stay here again!

Don’t trust Extended Stay America website or staff. I booked at Extended Stay America and had entered the wrong dates by mistake. Their website says 24 hours to cancel a reservation. Called 5 minutes later to cancel and they would not cancel or refund for the mistake. I called the hotel later and the guy at the front desk said he gave a refund. Guess what? No refund ever appeared. Staff lied. Corporate does not live up to their policy. Stay away from any Extended Stay America!

I stayed here for work for 2 nights. I have never felt more unsafe in a hotel. There were people loitering around who appeared to be on some mind altering substance. There was a 'security guard' looking at his phone. People were yelling & slamming doors all night both nights. Domestic violence in hallway outside my door at 6:00 am on a Monday. My room was right by front desk, but front desk staff did nothing. They were "out" of basic supplies, like dish soap. The tub dripped water all night and kept me awake. On the first morning, I asked that it be repaired, but when I returned that night, nothing had been done. I was told the maintenance person left at 5:00 and since it was after 5, nothing could be done. So I listened to the water dripping the second night. Lots of things were broken, such as the security gate to the parking lot. No one seemed in any rush to repair any of the broken items. I have always trusted Trust Advisor's green dots, and this is the first time they've steered me wrong. If I could give less than 1 star, I would. Run away.

Hotel staff were friendly and the property is very dog friendly. The hotel itself needs a refresh. Hallway carpets needed vacuuming. Room floor and walls were worn, scratched and chipped. HVAC did not work and they were not able to fix it while we were there. Thankfully the staff brought us an extra blanket. We weee there only one night and did not spend much time in the room. Several towels were stained. For $175/ night we expect more from a room. Lyft driver suggested we don’t walk neighborhood after dark. Stay somewhere else in San Jose.