Fairfield Inn by Marriott Roseville

From making reservations to checkout, our three-night stay at the Fairfield Roseville was perfect! When I called to book our room, I spoke with Assistant General Manager Praneet, and he was so kind, professional, and accommodating. We were traveling with our small dog, and he explained the fees, and, since we are Marriott Bonvoy members, gave us a discount. When we arrived after a long drive, the two women at check-in were friendly and welcoming, and immediately offered me a bottle of cold water. Our room on the third floor (Larger guest room, 1 King, Sofa Bed) was roomy and immaculate! The water pressure in the shower was strong, and the toiletries by 39 North (featured at Courtyard and Residence Inn) were wonderful, with a light, fresh scent. Having stayed at Fairfields elsewhere, I was looking forward to the Fairfield line of shower toiletries, but these were also lovely. The bed was very comfortable. Everything, from the TV to the A/C, worked as it should. The complimentary breakfast was fine for us: eggs, breads, yogurt, cereal, waffles, beverages. The two ladies that took care of the breakfast area were very friendly and helpful. At checkout, Nick made sure that everything was correct on our bill. The entire staff--management, housekeeping, front desk, and breakfast area--clearly pay attention to every detail, and made this a wonderful stay.

Please forgive me I do not have the names of the individuals involved with this incident. My concern was not with having someone to blame or identify persons at fault, if any. On December 20th 2022 at approximately 1:30 p.m. I had checked in to my reservations at the Fairfield Inn of Roseville Ca. At the time I was under the impression that I was using my bon voyage membership and thus far was enjoying the wonderful service and the clean generously spaced room that I've often enjoyed when doing business with Marriott. At 3:19 p.m. I received a text message from my son stating that my strange wife was upset that I had booked a room with her account and what even furthered her anger was that I rented the room with her credit card. I was confused since of course I had used my debit card and I was almost certain I'd use my account since I used my phone number for identification. So I decided to go down to the front desk and get a copy of the receipt so I can forward that to my wife that's proof to her unfounded accusations. When I arrived at the desk in the lobby there was a lady at the terminal and a gentleman coming out of a adjacent room to the rear of the desk area as I asked for a receipt. The lady looked over her shoulder to the gentleman and said something to the extent of this is the person whose wife is on the reservation. They begin to tell me that because it's my wife's account she needs to be present for check in I responded that she was not present or available and I was under the impression that it was my account that I had booked the room under. Then the gentleman said to the lady that they needed to switch out credit cards on the account and again I question them about the meaning of his comment inquired what was going on. The gentleman replied in a manner I can only describe as irritated and or disgusted saying that I cannot pay for the room with my wife's credit card and I have to use my own. Simultaneously I pulled out my wallet while stating I paid for the room with my debit card and I'm confused about what's going on. The gentleman told the lady to check my credit card so I handed over my debit card as well as my ID and the lady verified that the room was paid for with my debit card and it was my debit card and the gentleman replied brashley I needed to check out. No even more confused and beginning to get irritated I asked the gentleman what was the problem and he replied very sternly akin to apparent chastising a child that the problem is I can either check out or he can call the authorities. At this point I was feeling attacked dismissed disrespected and beginning I think this was some type of discrimination. Being that I've experienced discrimination in the past the the demeanor and the actions taken by the staff we're no different from the few times in my life right experience discrimination whether it was for how young I looked, my attire, or being biracial. Making a quick assessment of my situation I do look very young for my age, I had been doing some manual labor that day so I was in labor attire I'm still biracial, and being that I am homeless at the moment it had been a couple days since I was afforded the opportunity to shave so I may have looked scruffy. So I was able to check all boxes that may explain the reason for the treatment I was being given. And mind you this is all speculative I can just go off of experience that's all I had to go on since none of my questions were being answered and I was being threatened with the police. So I abandoned any attempt to try to understand what was going on and went and gathered my belongings from the room and left the hotel. Immediately I called Marriott customer service and spoke to them and was transferred to the proper department for these matters and was able to speak to a lady who was very very understanding and comprehended immediately the reasoning behind the faux pas. She quickly fix the issue with the accounts between myself and my wife and verified all my information so we didn't have this issue in the future. She also stated that she was going to contact the hotel and rebook my room and apply the already paid charge to my new reservation. After assuring me everything was taken care of I went back to the hotel. Once again I approached the lady behind the desk she was very friendly and I pulled out my ID and stated I'd like to check in please and she notified me that her manager, referring to the gentleman who was threatening me with the police and being very rude earlier. Had told her to cancel my new reservation and I was not welcome to stay at the hotel any longer and would not be permitted to make any more reservations with them. I'm quite about my refund and was told that she was just about to refund it and release it and that I would have it more than likely by the next day. I'd quickly explained my position that it was cold outside and I didn't want to sleep in my car again and she assured me that she was going to take care of the refund and it won't be an issue. I'm a 43 year old disabled combat veteran who's in the middle of a rough spot I am homeless and have had a difficult time securing a place to live due to the requirements of first last month rent security deposit etc saving moving cost is a problem since I live in hotels for the majority of the month however even the most unsavory hotel is quite pricey these days. This is why the last week and a half of every month I have to sleep in my vehicle. Being the week of Christmas end of the month this is my last $170 and I wanted to kind of get a nice night's rest get cleaned up take care of some laundry perhaps get and squared away, plus the previous four / five nights had been extremely cold and I needed a break from freezing all night. In closing as of this moment 11:47 a.m. 22nd of December I've yet received my refund for the canceled stay. I've not received an apology, and it hasn't gotten any warmer on the contrary it's getting colder everyday yet the week seems to be slowing down which is making it a miserable week. Please refund my $170 so that I may continue having this week that I'm having but at least I'd have my $170 back Sincerely, Spc. Charles Poirier U.S. Army (Ret)

First off, let me preface this review by saying the staff that I encountered were very accommodating and a pleasure to deal with. The room was clean and well stocked. What I love the most is the hot showers in the morning. Usually, less accommodating hotels skimp on items like the soap, shampoo, conditioner, and body soap. I can't remember the brand of toiletries but it was amazing, smelled amazing, and made me happy in the morning. Big thumbs up! Breakfast was served as described. My only wish is that they offered more vegan options. I had to use the "business center" which was a computer by the front desk. Luckily every time I had to use it, there was no one there. And big plus, they let me print for free. Some places charge which is super irritating. The reason for the three stars is that I had to extend my stay which carried over through the weekend. The rate that was charged to my card was agreed to and it was a 30% increase to the normal weed day rate. Then early Sunday morning I get a call from the front desk which stated that my card was declined. I explained the situation and they said "well that charge was incorrect and you slept there so now you have to pay." I run to the bank and take care of the balance. What else was I supposed to do? When it was all said and done the weekend rate was 40% more than what was originally charged. This may not be a big deal to some but we were staying there a few days as we had just gotten evicted. I know its a bit too pricey, but I wanted to maintain some normalcy for the children and the location was in between our old home and the new storage facility. Anyways, blah blah blah, sob story, I know.... just wanted to throw that tidbit of info in there as to why this 40% increase was a HUGE deal. The stay was lovely, the overnight staff were great! They gave me coupons for restaurants nearby. I can't remember the lovely lady at the front desk. She was blonde and we swapped stories about our husbands, gas prices, and the heat. She was great and the other tall young man who wants to be a firefighter, he was super nice too! So long story short.... make sure to confirm the rates before they charge your card because they will charge you more without even discussing it with you first. I think its wrong for the customer to be penalized for their accounting error especially for recently displaced families on a budget. Oh and they charge for parking.

We needed reasonably priced overnight accommodations in the Roseville area. Fairfield Inn met our needs. Saturday night rate for the King room was $189 -- and just shy of $220 with taxes and fees. As others have mentioned the $12 parking fee is very annoying. This is not an upscale hotel. Just make it part of the rate and emphasize that free parking is included. Friendly, professional from Samuel at the front desk to housekeeping staff and the breakfast room attendant. We were assigned an ADA room so it had some quircks but was fine for one night. Besides the desk chair, there was one small uncomfortable chair -- no ottoman. The bed was our only option for stretching out. TV had a high resolution. Bed linens and towels were of mid-quality. Room was clean and appeared to have been updated recently. The large chocolate chip cookies we received upon arrival were tasty -- a bit chewy. The breakfast area was pleasant and not too crowded when we arrived 30 minutes before closing. I had the last of the orange juice from the large server, so DH was left with the option of boxed juice. Not tasty. Coffee and tea options were okay. Scrambled eggs and sausages were adequate, but not appealing to me. Oatmeal was quite good and had several options on toppings. Flavored yogurt was another option. Bagels, English muffins, and bread were available. Toaster, unfortunately, barely browned them. If there had been breakfast pastries, they were gone by the time we arrived. Overall a good stay. A cut above most Best Westerns. Would consider staying again, but would not go too far out of my way to do so.

Easy check-in. Decent breakfast clean rooms with nice beds. The staff was always friendly and accomodating. There are several restaurants within walking distance during the day due to traffic I wouldn't try it at night.