Best Western Plus Orchid Hotel & Suites

Sleepless in Roseville.This place was busy — running children one door up made the whole building shake and rattle. Toilet flushes in other parts of building seemed to be flowing loudly thru the pipes in our room’s wall. And…the mini fridge hissed and squeaked all night and we couldn’t reach outlet behind a cabinet console to unplug it.

Kristine Sales mgr, is great and helpful, front desk staff also very helpful, ladies running the continenal breakfast had everything stocked and and the area was nice and clean, room was clean and efficent, they have a putting green at the facility, its a lot of fun, nice pool and hot tub

A real disappointment. I was there in July and had a very good experience. This time not so much. Room reservations made at least a month in advance and when I tried to check my reservation the day before and make sure they had it correct I got zero response. When I arrived they didn’t have the room I had reserved. We made it work but it was very inconvenient. I was given a note for a free glass of wine. The window wouldn’t close all the way so I was woken up at 5:00 am with freeway noise.the room was only cleaned once so we had no coffee in our room two out of three mornings. The breakfast was very good as usual and the lady attending to it was fabulous. Apparently this hotel allows large groups of people take over any public space for private get togetherness. In July they had some sort of family reunion and they allowed the pool and hot tub to be taken over so no other guest could enjoy it. When they finely left the pool was so filthy they never did get it to clear up in a week. This time Soccer teams took the entire hotel over. The unruly behavior with adults encouraging the kids to “Have “ fun was awful. The breakfast area was a mob scene… but the woman in charge handled it beautifully. We just found a table and waited the mob of loud unruly people to leave. It’s apparent why children think they are untitled the way these parents let them behave. Then they were allowed to run around screaming and yelling up and down the hallways banging on people’s doors at 9:00 pm…. And this hotel let them do it with no consideration to other guests. Never again. For over $180.00 a night I expect a much better experience and I didn’t get it this time and there won’t be another time. I will be looking for a new place who won’t allow this kind of behavior. Such a disappointment

Cleanliness and overall comfort was great. My reservation requests were honored. Breakfast had numerous options of good quality. Pool and whirlpool were clean. Front desk personnel were friendly and attentive. Even though this is an older facility, I appreciate their efforts to stay updated. Convenient location for my intended purposes.

The semi private bedroom set up was great for sharing with my friend, no real light overlap. It was also quiet, I didn’t hear any other guest. The location was near my conference at the Maidu Community Center and there was easy access to the various freeways.