4290 El Camino Real Palo Alto, CA 94306
Very Good
803 reviewsCrowne Plaza Cabana Palo Alto an IHG Hotel is a quality pet-friendly hotel in Palo Alto, CA. Crowne Plaza Cabana Palo Alto an IHG Hotel welcomes 2 dogs up to 25 lbs. with a pet fee of $50 per pet, per stay. This fee will be collected directly upon check-in. A grassy area is located nearby for pet relief. Both dogs and cats are welcome. Please contact us directly if you have any questions about bringing your pet along—we're here to help!
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Pet-friendly guarantee
We personally verify each pet-friendly stay upon booking.
Lower rates
Trusted low rates - often cheaper than Expedia, Booking & BringFido.
Earn rewards
Join Romingo Rewards for free and get cash back on future travel.
ESA & support animals
Travel with your support animal - no pet fees, ever.
merindam2015
3 months ago
2/10
We come to the area often for appointments at Stanford for my 4 year old son. We booked a junior suite to accommodate all 4 of us. The room was hot, stuffy and doesn’t appear the AC works which is awful for the warm day it was today. We couldn’t find any bedding in the room for the pull out couch so checked to see if it was already on the bed. Upon pulling out the bed it was completely broken and not usable. The frame was mangled and broken and couldn’t even support my two 4 year olds. I tried to call the front desk and the phone doesn’t work. So go down to the front desk to see what they can do. She says I’ll send a rollaway which won’t fit both my kids. They say we normally charge for the roll away but we won’t this time…I sure hope not! I ask for sheets so we can make up the couch for one of the kids and when asking if we can get pillows for them they said we’re all out! This place is a disaster and way over priced for how run down it is. We will be canceling our reservation in May! If I could give zero stars I would!
PrinceofNaraka
4 months ago
10/10
my assistant had made a mistake on my reservation and booked me in a day later than i was supposed to be in Palo Alto. Ron Gant at the Crowne Plaza was fantastic. He called Crowne Plaza reservations and got me a fantastic rate that was better than any third-party rate. He was also able to confirm that I could stay at the same room throughout my trip. I arrived at the Crowne Plaza Palo Alto at nearly 11 PM, and Ron make sure that I had a very pleasant experience. Is a very welcoming demeanour, pleasant and efficient. Thank you Ron!
dbY9180OL
4 months ago
2/10
I travel quite a bit and have only been compelled to write the rare positive review until now. It took an hour and a half to check in, and I was the only one in line and had a two-night reservation. I asked only for a quiet room. I was given a room on the second floor that opens to the outside and to the parking lot. The room is dirty (see photos of some of the documented ickiness--bobby pins on the floor, splatter on the door with toilet paper sticking out of the peep hole and big smudges on the mirrors). The toilet barely flushes. There is no temperature control or speed control on the air conditioning. I suspect the air blowing is used as white noise to drowned out the music, which I think is coming from the lobby. When I asked for another room, the attendant told me that one would be available on Thursday (today is Tuesday).
357cf
5 months ago
2/10
- Let the hotel know that I was checking in early, coming in at close to 2.30pm as my flight was delayed, and no room was available because they hadn’t started to clean the rooms that were empty => as a platinum member of their reward program, I can see that they don’t care about the service they provide, and don’t even make an effort to provide me with the benefits I earned (there is nothing preventing them from cleaning the room that they know somebody is going to check in early into). The person checking me in recovered a bit by giving me breakfast vouchers but the breakfast is so underwhelming that I ended using only 1 out of 8 vouchers - Furniture in the room is so old that you see the actual furniture through the fabric - Ants infestation in kitchenette and living room, even after reporting it, the issue was not addressed - The gym seems to be near, as I constantly ear what sounded like loud steps on a running machine. Whatever the source, this is certainly not what I signed for in my suite (cabana suite w/ jetted tub) - Terrace in the suite is facing several rooms, and your curtain choices are either solid or nothing (no shear curtains), so you need to pick between having no privacy, and having no natural light. A very basic issue that should not be difficult to resolve. - Both shower and tub in desperate need of repair/upgrade - Shower so small that you have to turn the water off to be able to soap up. Not a bad thing in itself, water is a precious resource after all, but the shower temperature cannot be set before the water flows, so you have to turn the handle gradually from cold to hot, getting a mini iced shower each time you need to turn the water back on in the shower. Another very basic design flow that is annoying, and together with everything else, makes the stay unpleasant - Room is cleaned but shampoo and shower gel are not replenished, I ended up having to go buy my own shower gel because the housekeeping staff would not leave any, even after reporting the issue to the front desk - Staff forgot to give me a car pass at check-in, but instead put a note on my windshield saying that I was trespassing, and that my car would be towed - Whatever the issue, you are on your own as nobody picks up when you call the “guest request” or front desk - Phone not working, impossible to call front desk or guest services. No repair, replacement, or any solution provided when reporting the issue - Unidentified smudges and stains around the bath tub, and bathroom floor - Shower joint half out - Many bulbs/lamps (several in bathroom, hallway, kitchenette, living room) not working (in addition to not have a general switch, or that many switches for that matter, forcing you to go turn on and off each lamp individually. After reporting the issue, and several days in the dark, literally, some of the bulbs were changed/lamps fixed but a number of them werent’t (it is no fun to try and get back to your room feeling your way through a long, dark hallway) - Housekeeping not cleaning or changing used/dirty glasses - Also, apparently the housekeeping I pay with my suite does not entails cleaning the shower or vacuuming carpet - False fire alarms going off at all times (half a dozen going off in the space of two days) - Intermittent problems with the internet - One television working half the time, necessitating constant hard-reboot - Definitely worth the $370 they charge for the suite - Then waited almost a week to send me their bill, and the room had lounge drinks charges that I never ordered or consumed - As a Platinum member renting a $370/night suite, I expect it to be cleaned regularly, trash taken out, ants infestation taken care off, multiple faulty light bulbs changed (especially after asking for it several times), the internet to work reliably, the televisions to work, the shower gel/shampoo to be replenished, the dirty glasses to be cleaned or changed, the shower to be cleaned, the carpet to be vacuumed, etc. - None of that happens, regardless of my Platinum status (that was never recognized) but I had to fight for everything that you get without asking for in any normal hotel. Add to that the noisy 24hr gym making it impossible to sleep, the threatening notes on my car after the check-in person forgot to give me a parking card, the breakfast worthy of an underfunded school cafeteria, the old and tired furniture, the shower and jetted tub in high need of repair/maintenance, the wrong billing coming a week after my stay, etc.
alanmaxmaxwell1968
5 months ago
8/10
Stayed here for a working week in March and found the place to be clean, comfortable and friendly (it does what it says on the tin). The decor is a little dated but that adds to its charm and the staff are all very helpful. Special call out to Essam (night/early morning front deck) who was so very helpful - always a smile on his face and a credit to your hotel.
Pet Policies
Does Crowne Plaza Cabana Palo Alto an IHG Hotel allow pets?
What is the pet policy at Crowne Plaza Cabana Palo Alto an IHG Hotel?
Are there size or breed restrictions for pets at Crowne Plaza Cabana Palo Alto an IHG Hotel?
Does Crowne Plaza Cabana Palo Alto an IHG Hotel allow cats?
Pet Fees
How much are the pet fees at Crowne Plaza Cabana Palo Alto an IHG Hotel
Pet Amenities
Are there designated pet areas or walking trails at Crowne Plaza Cabana Palo Alto an IHG Hotel?
4290 El Camino Real Palo Alto, CA 94306
Policies
Check-in: 3:00 PM
Check-out: 12:00 PM
Optional Extras
Covered self parking fee: USD $15.00 per day
Pet policy details:
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Providing free scheduled shuttle service to sites within a 5-mile radius, this hotel located in Palo Alto, California is a short drive from Paramount's Great America theme park. Each guestroom at the Crowne Plaza Hotel Palo Alto is equipped with free high-speed internet access and a mini-refrigerator. Breakfast, lunch and dinner are served at the hotel's 4290 Bistro and Bar. After a day of sightseeing, relax by the outdoor pool and whirlpool or work out in the 24-hour fitness center. Take advantage of the numerous activities including golf, shopping and hiking all available a short distance from the Palo Alto Crowne Plaza. Stanford University and the Thomas Fogarty Winery are also easily accessible.
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