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Crowne Plaza Cabana Palo Alto an IHG Hotel - featured photo
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Crowne Plaza Cabana Palo Alto an IHG Hotel

4290 El Camino Real Palo Alto, CA 94306

7.8

Very Good

803 reviews
pet fee
$50 pet fee
pet allowance
2 pet maximum per reservation
pet size
25 lb. weight maximum

Crowne Plaza Cabana Palo Alto an IHG Hotel is a quality pet-friendly hotel in Palo Alto, CA. Crowne Plaza Cabana Palo Alto an IHG Hotel welcomes 2 dogs up to 25 lbs. with a pet fee of $50 per pet, per stay. This fee will be collected directly upon check-in. A grassy area is located nearby for pet relief. Both dogs and cats are welcome. Please contact us directly if you have any questions about bringing your pet along—we're here to help!

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Hotel Amenities
Pet friendly
Free Wifi
Swimming pool
Outdoor pool
Non smoking rooms
Fitness Center

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What People Are Saying

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merindam2015

3 months ago

2/10

We come to the area often for appointments at Stanford for my 4 year old son. We booked a junior suite to accommodate all 4 of us. The room was hot, stuffy and doesn’t appear the AC works which is awful for the warm day it was today. We couldn’t find any bedding in the room for the pull out couch so checked to see if it was already on the bed. Upon pulling out the bed it was completely broken and not usable. The frame was mangled and broken and couldn’t even support my two 4 year olds. I tried to call the front desk and the phone doesn’t work. So go down to the front desk to see what they can do. She says I’ll send a rollaway which won’t fit both my kids. They say we normally charge for the roll away but we won’t this time…I sure hope not! I ask for sheets so we can make up the couch for one of the kids and when asking if we can get pillows for them they said we’re all out! This place is a disaster and way over priced for how run down it is. We will be canceling our reservation in May! If I could give zero stars I would!

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PrinceofNaraka

4 months ago

10/10

my assistant had made a mistake on my reservation and booked me in a day later than i was supposed to be in Palo Alto. Ron Gant at the Crowne Plaza was fantastic. He called Crowne Plaza reservations and got me a fantastic rate that was better than any third-party rate. He was also able to confirm that I could stay at the same room throughout my trip. I arrived at the Crowne Plaza Palo Alto at nearly 11 PM, and Ron make sure that I had a very pleasant experience. Is a very welcoming demeanour, pleasant and efficient. Thank you Ron!

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dbY9180OL

4 months ago

2/10

I travel quite a bit and have only been compelled to write the rare positive review until now. It took an hour and a half to check in, and I was the only one in line and had a two-night reservation. I asked only for a quiet room. I was given a room on the second floor that opens to the outside and to the parking lot. The room is dirty (see photos of some of the documented ickiness--bobby pins on the floor, splatter on the door with toilet paper sticking out of the peep hole and big smudges on the mirrors). The toilet barely flushes. There is no temperature control or speed control on the air conditioning. I suspect the air blowing is used as white noise to drowned out the music, which I think is coming from the lobby. When I asked for another room, the attendant told me that one would be available on Thursday (today is Tuesday).

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357cf

5 months ago

2/10

- Let the hotel know that I was checking in early, coming in at close to 2.30pm as my flight was delayed, and no room was available because they hadn’t started to clean the rooms that were empty => as a platinum member of their reward program, I can see that they don’t care about the service they provide, and don’t even make an effort to provide me with the benefits I earned (there is nothing preventing them from cleaning the room that they know somebody is going to check in early into). The person checking me in recovered a bit by giving me breakfast vouchers but the breakfast is so underwhelming that I ended using only 1 out of 8 vouchers - Furniture in the room is so old that you see the actual furniture through the fabric - Ants infestation in kitchenette and living room, even after reporting it, the issue was not addressed - The gym seems to be near, as I constantly ear what sounded like loud steps on a running machine. Whatever the source, this is certainly not what I signed for in my suite (cabana suite w/ jetted tub) - Terrace in the suite is facing several rooms, and your curtain choices are either solid or nothing (no shear curtains), so you need to pick between having no privacy, and having no natural light. A very basic issue that should not be difficult to resolve. - Both shower and tub in desperate need of repair/upgrade - Shower so small that you have to turn the water off to be able to soap up. Not a bad thing in itself, water is a precious resource after all, but the shower temperature cannot be set before the water flows, so you have to turn the handle gradually from cold to hot, getting a mini iced shower each time you need to turn the water back on in the shower. Another very basic design flow that is annoying, and together with everything else, makes the stay unpleasant - Room is cleaned but shampoo and shower gel are not replenished, I ended up having to go buy my own shower gel because the housekeeping staff would not leave any, even after reporting the issue to the front desk - Staff forgot to give me a car pass at check-in, but instead put a note on my windshield saying that I was trespassing, and that my car would be towed - Whatever the issue, you are on your own as nobody picks up when you call the “guest request” or front desk - Phone not working, impossible to call front desk or guest services. No repair, replacement, or any solution provided when reporting the issue - Unidentified smudges and stains around the bath tub, and bathroom floor - Shower joint half out - Many bulbs/lamps (several in bathroom, hallway, kitchenette, living room) not working (in addition to not have a general switch, or that many switches for that matter, forcing you to go turn on and off each lamp individually. After reporting the issue, and several days in the dark, literally, some of the bulbs were changed/lamps fixed but a number of them werent’t (it is no fun to try and get back to your room feeling your way through a long, dark hallway) - Housekeeping not cleaning or changing used/dirty glasses - Also, apparently the housekeeping I pay with my suite does not entails cleaning the shower or vacuuming carpet - False fire alarms going off at all times (half a dozen going off in the space of two days) - Intermittent problems with the internet - One television working half the time, necessitating constant hard-reboot - Definitely worth the $370 they charge for the suite - Then waited almost a week to send me their bill, and the room had lounge drinks charges that I never ordered or consumed - As a Platinum member renting a $370/night suite, I expect it to be cleaned regularly, trash taken out, ants infestation taken care off, multiple faulty light bulbs changed (especially after asking for it several times), the internet to work reliably, the televisions to work, the shower gel/shampoo to be replenished, the dirty glasses to be cleaned or changed, the shower to be cleaned, the carpet to be vacuumed, etc. - None of that happens, regardless of my Platinum status (that was never recognized) but I had to fight for everything that you get without asking for in any normal hotel. Add to that the noisy 24hr gym making it impossible to sleep, the threatening notes on my car after the check-in person forgot to give me a parking card, the breakfast worthy of an underfunded school cafeteria, the old and tired furniture, the shower and jetted tub in high need of repair/maintenance, the wrong billing coming a week after my stay, etc.

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alanmaxmaxwell1968

5 months ago

8/10

Stayed here for a working week in March and found the place to be clean, comfortable and friendly (it does what it says on the tin). The decor is a little dated but that adds to its charm and the staff are all very helpful. Special call out to Essam (night/early morning front deck) who was so very helpful - always a smile on his face and a credit to your hotel.

Pet Policies

Yes, Crowne Plaza Cabana Palo Alto an IHG Hotel is very pet friendly.
Crowne Plaza Cabana Palo Alto an IHG Hotel welcomes 2 pets per reservations
Crowne Plaza Cabana Palo Alto an IHG Hotel welcomes pets up to 25 lbs. There are no breed restrictions.
Crowne Plaza Cabana Palo Alto an IHG Hotel does allow cats.

Pet Fees

Crowne Plaza Cabana Palo Alto an IHG Hotel has a $50 per pet, per stay pet fee.

Pet Amenities

Yes, Crowne Plaza Cabana Palo Alto an IHG Hotel has a nearby pet relief area within walking distance.

Where You'll Be

4290 El Camino Real Palo Alto, CA 94306

Important Information

Policies

Check-in: 3:00 PM

Check-out: 12:00 PM

Optional Extras

Covered self parking fee: USD $15.00 per day

Pet policy details:

  • Number allowed: 2
  • Weight Limit: 25
  • Fee: $50 per pet, per stay
  • Payable at property

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Hotel Description

Providing free scheduled shuttle service to sites within a 5-mile radius, this hotel located in Palo Alto, California is a short drive from Paramount's Great America theme park. Each guestroom at the Crowne Plaza Hotel Palo Alto is equipped with free high-speed internet access and a mini-refrigerator. Breakfast, lunch and dinner are served at the hotel's 4290 Bistro and Bar. After a day of sightseeing, relax by the outdoor pool and whirlpool or work out in the 24-hour fitness center. Take advantage of the numerous activities including golf, shopping and hiking all available a short distance from the Palo Alto Crowne Plaza. Stanford University and the Thomas Fogarty Winery are also easily accessible.

pet fee
$50 pet fee
pet allowance
2 pet maximum per reservation
pet size
25 lb. weight maximum

Explore Other Relevant Stays

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We have researched and hand-selected the best pet-friendly hotels throughout the country. Romingo has partnered with these properties to offer you the lowest rates and a world-class pet-friendly experience. After booking, Romingo coordinates your stay with the property to ensure you and your pets are warmly welcomed. Backed by our Romingo Guarantee, you can rest-assure that traveling is easier and more enjoyable with Romingo!

Before completing your booking, please note the special accommodations request on our checkout page. Our team will then contact the partner property to request a pet fee waiver based on the property’s policies. Service animals are always exempt from fees.
Before completing your booking, please enter '0' pets at checkout, and our team will be sure to inform the property. No pet fees will apply to guests traveling without pets.

Visit our FAQs or our Support Center to get additional answers to your questions.

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