Comfort Suites Palm Desert I 10

I want to preface this that I'm very familiar with Choice Properties. With that said my stay at the Comfort Suites in Palm Desert was outstanding. Nancy and her staff are amazing from the initial check-in and beyond. Mollie and her housekeeping staff kept my room well maintained as I was there for 4 days. Without question I will be staying there again when I'm in the desert.

I have stayed at this establishment before and am always pleased with my stay. This time the pillows were a bit weird, but over all the stay was perfect, and traveling for work this time of year in the desert I get a great deal on the room. The hotel, room and dining area were well maintained, the staff was great. I will definitely be staying here again when needed.

Great place to stay, the room we stayed was 2 queens and a sofa bed, room is very clean and has a small fridge, coffee machine and microwave (a plus). We loved it. Checked in lady was very nice and checked out lady was nice as well. My kids enjoyed the swimming pool and jacuzzi. We all enjoyed the breakfast as well. The hotel is near a grocery store and restaurants as well. Its 30 minutes away from the Tramway but still so worth the stay. We would stay here again.

Clean hotel. Bedding is ok. The pool outback is nice and the hot tub works. I stay here for work so as long as my car does not get broken into, I love it! The front desk guy has a wicked awesome dry sense of humor. They always are polite to me regardless of who is up there.

Family trip for my sister who's dream was to spend a few days in Palm Desert by the pool with her family turned into a fiasco. She is sick and in hospice care. She can't walk and is in a wheelchair. She and her husband researched hotels with a lift so she can get in and out the pool easily. It was perfect and she was super excited. The time came for her to get in the pool, we asked the front desk how the lift works and if they could show us how to use it. They said the battery was not charged and it would take 2-3 hours to charge and they also needed to find the remote. All in all it never worked. The mechanisms on the lift were corroded and not in working order. So why advertise you have a lift for the handicapped and it doesn't work? The way the front desk handled it was poor and uncaring. Why are handicapped people not of importance to this Comfort Suites owned by Choice Hotels? Where was the managers help? I reached out to corporate but got nothing. If you come to this hotel do not expect the pool area to be a place you want to hang out in. It is unkept and clearly not their priority. Its only in the desert with scorching heat, why would anybody think about using the pool? 🤦 Broken umbrellas that we had to work with, chipped tiles and concrete. And a chair lift that does not work. 😡 I do not recommend this place.