Carneros Resort and Spa

Carneros Resort is a stunning well kept property in Napa. We absolutely loved our stay here. The food at Farm was top notch. Simon is phenomenal and we enjoyed our experience. The croissants at Market are criminally delicious! Nina created an outstanding itinerary and made sure our stay was top notch and romantic for our mini honeymoon. Our room was super clean and well maintained. The bed was super comfortable and the heated floors in the bathroom are a nice touch! Turn down service is spectacular. We enjoyed our little treats and games that arrived. Highly recommend walking the property and soaking up everything Carneros has to offer. We really enjoyed our morning walks. Our server at the Hilltop ( I think he name was Misa) was super friendly and knowledgeable on the menu. Super delicious onion rings.... Will be coming back!

The hotel has shuttle service. They dropped us off at an event & we were told to call the back of the card & we told the driver we would be ready for pick up at 8:15pm. He agreed to pick us up. They never did. We still had to contact an uber for a ride, after getting disconnected from the front desk Deseray.

Desiree should not work at this establishment, she left my group stranded in the middle of Napa downtown. We booked a ride home from our event and then was told there were no rides to pick us up. If you can avoid coming to this resort, avoid it. She was so rude to us on the phone while we were trying to get back to the resort. There was no mention to us that there “might” be a ride back, we were told we would have a ride home once we were done with our event. It is so disappointing to pay so much money to this so called 5 star resort and be treated so disrespectfully.

Deseree at the front desk should be in the back. Horrible service, left us stranded for over an hour downtown and lies multiple times in the phone. We won’t be rebooking this careless resort. We have never been left stranded anywhere until Carneros Resort. What a nightmare.

Our cottage was extremely comfortable and had a charming backyard that was completely private. The resort's staff was welcoming and helpful. The food and service at Farm at Carneros and at the Boon Fly Cafe was excellent. There are beautifully maintained gardens throughout the property.