Residence Inn by Marriott Temecula Murrieta

We stayed at the Residence Inn by Marriott in Murrietta-Temecula for the weekend. We had a few concerns with the room and Dana Williams, Assistant GM, was quite professional and showed a willingness to correct the issues as well as provide a solution that made my wife happy. The hotel is in close proximity to Old Town and about 15 minutes to the wineries. We look forward to returning in the near future to see if the improvements we discussed with Dana are implemented as well as enjoy Temecula and its hiking, wineries and Old town. Recommended

When available we usually stay at a Residence Inn when we are travelling (with the exception when we travel out of the country and then we stay at a St. Regis Hotel if available). We visited family on this stay for 3 nights/4days and once again elected a Residence Inn. This property is EXTREMELY disappointing. It is franchised owned and the owners are NOT maintaining the property to Marriott standards. The blackout drapes in the suite we occupied had holes the size of quarters throughout the drapes; the exterior paint was peeling away from the building and in desperate need for a full re-paint; the owners shut down the hot breakfast when Covid hit in 2020 and refuse to offer their guests a hot breakfast but rather have opted to offer a tiny bar area by the reception counter with what they call a 'grab-n-go' which is nothing more than a gross, prepackaged sticky muffin (something you get from a gas station store), coffee (not even orange, apple, or cranberry juice), a banana or orange and a cup of pre-packaged oatmeal (all of which had nuts and one of us is allergic to nuts). THAT'S the "breakfast" served by the franchise owners of this Residence Inn Temecula/Murrieta by Marriott. This was at a rediculous price of $270/night. When we inquired over no hot breakfast, we were told if we wanted a hot breakfast, there were nearby restaurants open for breakfast or we would need to go across the parking lot to a Courtyard and eat there (as if we wanted to leave the supposed comforts of the property we were paying for to trapse across a parking lot to another Marriott property) !!! And, a disgusting issue, they have a 'dog walk' area with astroturf near the front entrance that reeked of dog urine, clearly never being washed off daily (or at all). Will we ever stay at this property again - NO - not unless Marriott makes the franchise owners step up to Marriott standards and take care of the guests properly, but since that hasn't been required of the franchise owners in 4 years, doubtful it will even happen. When we asked the front reception about the sub-standard amenities (including the curtains with holes in them), we were told that the property is due for it's 7-year upgrade but that Marriott was passing it by. And THAT should affect the guests, why ???

We actually can’t stay because despite the claim of being “pet friendly”, they wanted $150 NON-REFUNDABLE for 2 cats ($200 for 2 dogs)! We are moving & needed a place to stay for the night. We even have a foldable 48” sealed pen to keep them in! I can understand a refundable deposit that I get back when they see there’s no damage, but this is robbery! People have to move, drive their cars and take their pets! What are they supposed to do?!

The body soap dispenser was empty, so we had to use shampoo. But the shower was spacious and very clean. The bed was great too! The breakfast was a grab and go, so if you're in a hurry, it works. But it was not a good solution for us. But overall, it is a good location and well priced.

The sofa bed was disgusting. We pulled it out and it still had crumbles on it and a dirty straw. Normally Marriott are clean, but this was gross. I suggest you find another place to stay and not go here