Residence Inn by Marriott Palo Alto Mountain View

My sister and I stayed 5 days at Hotel Residence Inn Mountain View CA. The front desk staff at check in and out was fantastic. Tiana and Trina were very nice , friendly and helpful. I’m extremely thankful to Ms Tiana at front desk. She is amazing employee of this hotel . On my second night there was a road construction with big diggers equipment digging on the sidewalk making huge loud noise right outside of my room. I can’t stand it even though all windows and door was closed.It’s was late at night but Ms Tiana immediately changed my room to the back of the hotel building where is so quiet and not just that she upgraded me to a 2 bedroom , 2 floor suite . It’s was bigger than some apartments I have live with full kitchen with fridge and everything. 10 out of 10 for Ms Tiana . Breakfast was great. This is my 2nd stay at this hotel and I liked it a lot . It’s perfect for long - term and family stay . Once again thanks for the great services and everything.

It works as a business hotel. I saw the penthouse rooms and the suite in 4 story tower. Tower is more modern and updated and bathroom especially nice decor and large so went w suite over penthouse and stairs and uneven walkway to the back entrance. Staff so kind and helpful, Josh and Tianna. Gym fine but very small. Housekeeping doesn’t do much. They made the bed and put out new towels but toilet, kitchen sink, counters not cleaned. Everything was going fine until last night. That’s when I had very rude loud neighbors and could hear them having sex and talking through the shared wall. Absolutely awful. Went on until midnight. If you are reading this and were in room 1445, you should be ashamed by how obnoxious you were. Never slept on my final night because I was so upset by the late and long running noise

It's a competent residence Inn on a busy California street, but back enough that it's quiet. The rooms are large, there is a real kitchen and a Safeway within walking distance. They serve an OK breakfast and the desk staff is pretty competent. So an OK, if not spectacular, base for multiple days or a few weeks in this area. I found the beds too soft, but there is couch that you can sleep on also.

I am a 4 year, Gold Member with Marriott. I travel for work for a living and stay in hotels regularly. For this work trip I have had the gross misfortune of staying at the Residence Inn Palo Alto Mountain View @ 1854 El Camino Real, Mt. View Ca 94040. Unfortunately I write this from a new hotel room in the same hotel, and not another. It is late in the evening and I have one last day of work early tomorrow and it would be too much of a hardship to find a new hotel. I brought my discovery of bed bugs to the attention of the lone attendant at the front desk just prior to writing this and was told all that he could do was change my room and let the day manager tomorrow know. How do I know they are bed bug bites? 3 days ago I started itching my neck while at work. 4 bug bites in a horizontal row along my neckline to be exact. At the time I attributed it to possibly getting bit by mosquitos, though I had no recollection of there being mosquitos. No buzzing around my face, or ears. No reflexive swatting of any kind. and definitely no conscious feeling of actively being bit. The next day at work, I start to itch bad by my left shoulder blade in the middle of my back, but was unable to get a good look at work in the bathroom mirror. Later that day when I got back to the hotel and was getting ready to take a shower I look in the mirror and see a trio of red bumps that match the 4 along my neckline. At this point, tired from work and ready for a shower I still maybe think to myself ... mosquitos? The next morning I wake up and have 4 fresh bites in a trail along my left waist line and another big bug bite on my left buttcheek. all of which were definitely NOT THERE the night before. I immediately know at this point it is BED BUGS! disgusting!! I look around the bed like in videos I have seen on the internet. Investigating seems in the mattress. This hotel however has entire mattress zip covers, preventing any access to the mattress inside. I google where to look at it says they will typically hide in headboards in hotels, or in areas of a bed that get the least disturbed. I look further along the headboard and see little black flecks - the droppings! SO GROSS!!! I called Marriott Customer service just now and was told they cannot help me in anyway because my reservations was booked my employer via a third party, Expedia. Are you kidding me Marriott? SHAME ON YOU! you have lost a customer for life. I typically stay in Marriott properties approx 40-50 days a year, but no longer. I am now tasked with taking my entire suitcase to a laundry mat tomorrow and washing all of my clothing on hot to kill any bugs or eggs that may have gotten into my things. SO GROSS. AVOID THIS PROPERTY AT ALL COSTS.

Customer service was fantastic. Requested extra towels and bedding through the Bonvoy app and they were there when we arrived to our room. The room had a loft bedroom and separate bathroom allowing privacy and alone time for our offspring. Clean and spacious. Not super fancy but great for families!