Toll House Hotel Los Gatos

Be careful of added fees! Destination fee $25/night Lodging tax 13% added Tourism fee 1% added Very poor customer service. I felt like all front staff were brand new and didn't know what was going on. On a very slow weekend, we got a corner room next to a busy hallway. No one is in the restaurant and the bartender looks extremely bored. So sad what this hotel has become. Good beds! Lamps broken that got fixed. Extension cord needed so the phone could be plugged in next to bed. Yikes!

This is a very nice hotel. Many of my team members stay here on regular basis, I have not, as I am hard-core Marriott member. It seems to be lacking some of the amenities that I’m used to. 1 - the bar or restaurant. This was not open on the night we arrived. Not sure if it will be open tonight or not. 2 - Don’t know if there is a fitness center in this facility, I have not been able to locate one, but I haven’t spent a lot of time wandering around. Upon checking in, it was not mentioned. I believe there is a spa in the building somewhere. The room is nice. Very clean. Easy access. Very quiet. I’m on the ground floor room.

Been a loyal customer since it's been the Toll House Hotel, for over 20 years. Property seems to go slightly downhill every visit. 2 visits ago the TV never worked, maintenance never showed to fix it and the G.M. failed to respond for my request to comp one of my 5 nights of visit. This time, ants all over the desk but I only discovered this immediately after my departure when at the airport, I found my duffle bag and a box of cereal (sealed) that was on the desk, was covered with 3 dozen ants. Yikes!! My refrigerator door didn't seal well, so my $4 half gallon milk spoiled. I also let front desk know a bathroom light was out, the requested change of bulb never happened. Toilet paper holder always loose and pointing downward. Nothing major bad, just a series of stupid annoying details a great property wouldn't have issues with. The staff is always friendly and accommodating. Rooms kept clean, this time my shampoos/soap in the shower didn't run out. The restaurant area only being open on Friday/Sat/Sun nights makes the property seem dead. Lighting in the room is industrial and feels like a Safeway Parking Lot. And no lamp on the desks for about 2 years now, why? Lastly, half the electrical plugs are loose, so always an adventure getting a phone to charge. Good property that used to be great, then good, now OK. Trending in the wrong direction. I'd like my old Toll House Hotel back please.

very clean and renovated, staff was very helpful, the location is ideal, right in downtown los gatos, the only thing missing is a continental breakfast, it offers only grab and go breakfast, meaning just bagels and coffee If I could I would always stay here when I am doing my business visits, make sure you book in advance since it is very busy

Not much to complain about though it did have music going until 2am. I'm not sure if it was because the walls were so thin or the dance club next door. (My hunch was the dance club) The employees were friendly. Parking was easy. The room was clean. The bed was comfortable and the location was fantastic. Not a fantastic breakfast but you always have the farmers market on Sunday mornings if you time your visit right. Every Sunday they have a farmers market across the street where you can find a yummy breakfast and fresh produce. It was perfect for one night out with friends. I would go back.