Sofitel LA at Beverly Hills

5 Stars – Excellent Security by Kent Kent at Sofitel Beverly Hills was outstanding—professional, attentive, and genuinely welcoming. He made me feel safe and taken care of from the moment I arrived. His presence added a real sense of comfort throughout my stay. A true asset to the hotel!

I was an evacuee of the Palisades Fire and spent several weeks at the Sofitel. In the middle of my time there, I had to have major surgery. To say that this was one of the most stressful and scary times of my life is putting it mildly. I don't think I have ever felt more vulnerable... emotionally, physically, and financially. The kindness, warmth, and generosity I felt every day from every single member of the staff at Sofitel was a godsend. They all allowed me a safe space and I never felt alone. They made the Sofitel feel like home. Jojie, Darling, and all of the housekeeping staff took such good care of me every day, checking on me to see how I was feeling after my surgery and even sending me little fruit plates. My bed was always fresh and cozy with wonderful linens and a blissfully comfortable mattress. It was the best place to recover from surgery. To go down to the lobby every day was always a happy experience. My pup, Lula Mae, and I were always greeted with smiles from Adonis, Nestor, Luis, Carlos, Zervando, Eric, V, Francis and the entire lobby staff. When I had to go to the doctor, Eric even went upstairs to check on Lula Mae, giving me much needed peace of mind. The staff at the front desk was always so helpful and kind. Lula Mae and I always stopped to say hi to Mathilde, Majed, Alex, George, Emily, Nina, Jennifer, Miranda, Deeda, Hania, and Eddie. They were always quick to love on Lula Mae and provide treats. We also loved all our friends in the valet parking... Halle, Enrique, and Willy. They took such good care of my car and always hustled to get me on my way in a timely manner, managing inclement weather and heavy traffic. There are so many others whose names I am embarrassed not to remember, but whose faces are in my mind and my heart. There is not a single person at this hotel that didn't make us feel special. We miss all of you. You provided a real home to me and Lula Mae in the darkest of times. Thank you and may God bless you.

On the plus side reception were friendly and efficient and the concierge was excellent. The room was clean and comfortable. However we were disappointed with the restaurant. We had breakfast there both mornings included in our package. Very limited choice, not sure if that was because it was a package? You could have bacon or sausages with eggs and hash brown, or you could have a croissant or you could have porridge etc. No mixing and matching. Waiters friendly but slow and disorganised. Did not get our orange juice until after our cooked meal was delivered for example. Had one dinner there which also had limited choice. No lunch available or service by the pool. I felt I was staying in a three star hotel rather than 4 star. Did not live up to my expectations after the reviews I had read.

An amazing hotel in a fabulous location, across the street from the Beverly Center and a short walk to Melrose Place. Fine and casual dining is abound in the area. The Concierge is a wealth of knowledge and so willing to accommodate. The staff is superior from the front desk, room service and housekeeping. The beds are wonderful with beautiful soft white linens. The Sofitel will be my home away from home when in LA.