Best Western Plus Diamond Valley Inn

This hotel is always clean and the rooms are big. We always get the large king bed with a pull out couch for our littles. It works for our family. The staff is always nice and we enjoy our little family get away in town. It’s also close to a lot of food places so it’s accessible.

Staff is great. Hotel not so much. Ants were in our room--luckily just a few but we have friends that had many. Toilet seat was very loose (housekeeping should have caught it when they cleaned). Internet was lousy--never could get it to connect well. Terrible odor in the room-probably was meant to be a cinnamon air freshener but it was terrible. I was so glad I brought a portable air purifier. Won't be staying here again.

Do NOT stay here. Hotel is complete filth and run down!! Run quick from here regardless of price! Rating should be NO Stars if given the option.

Front desk ladies were amazing! So was breakfast lady. Minor issues with plugs in room but overall a good experience. Beds were high but comfortable. Short girl issues. Would totally stay again. Great customer service

The Best Western Plus, Diamond Valley Inn: By far the worst customer service I have experienced at a Best Western Plus. If you simply ask for a cup of coffee at this establishment after breakfast hours, the cleaning lady on duty, Juliet, will certainly make you feel terrible for asking. After my wife asked Juliet if coffee was available, she looked at my wife incredulously, as if we were asking for something very outlandish. Juliet, after recovering from my wife's coffee availability question, then gathered herself and told my wife that ONLY coffee was available. My wife then asked me why this person had such an attitude with her. Juliet made it a point to walk up to my wife and to ask her what did she say, and rather than exercise customer service, she made it a point to make her personal points to my wife that she felt that she hadn't been rude. My wife told her she didn't want to speak to her and so the cleaning lady left to then bring back her cleaning lady friends so they could gossip in the corner about my wife in Spanish. The manager Vicki Heavin was of no customer assistance, simply saying that she could not picture Juliet or the other cleaning ladies acting in this manner. Vicky Heavin in all her back woods glory of illustrating incompetence at its finest, claims she CAN see my wife on the motels camera footage, but she CANNOT see her own employees in this same camera footage approaching my wife, and standing right next to her, to make personal comments, having absolutely nothing to do with customer courtesy and professionalism, or being gathered together by Juliet, to come and see my wife and gossip in Spanish about her. Apparently, Juliet in all of her old aged wisdom and maturity, still needs comfort and support to deal with her own emotional and personal discomfort via her fellow employees Laura and Maria who were summoned by Juliet, to leer at my wife and make personal comments, which were all condoned by Vicky-the friend ; I mean the "manager" of Juliet. So good to see nepotism/ unprofessionalism/ lack of accountability alive and well at The Best Western Plus, Diamond Valley Inn. Please someone at this organization have Vicky Heavin add optometry to her insurance plan as well as ethics training, she needs it.