Hampton Inn Los Angeles Int'l Airport Hawthorne

I decided to leave a review after I received several emails from Hampton Inn asking for my thoughts. The good. It was a nice room and the breakfast and breakfast staff was awesome. The in-between. Possibly my screw-up, because I must have assumed the "Hampton Inn Los Angeles Airport" would have a shuttle. We stay at Hilton properties often when flying through LAX, and for anyone else that has done the same it's a pain to get transport from the airport, shuttle to a parking lot then call an Uber or jump in a taxi. So, if you stay at this airport expect an extra half hour to go the couple miles to the hotel, and a cost of about $60 for the roundtrip trip. The front desk people were okay, but I was a little disappointed that there was a staff person behind the counter and after several minutes she told us she doesn't acknowledge any guest until she's on the clock. Maybe stay out of sight until you are ready to help the guests?

This Hampton inn was a breath of fresh air. Eunice made sure to go over and beyond to ensure that our stay was as accommodated as possible , from calling in the day of check in to extending our reservation, she exemplified stellar customer service . The hotel is about 10-15 minutes from the airport offers covered parking for 10.00 (and if you are familiar with Los Angeles you know that is a steal) breakfast and there is even laundry at this facility. The rooms are spacious and clean and there are many fast food places in the area . I would withou a question stay at this property again

We came in late at night and didn't expect to need to stay in Hawthorne for another night. The front desk night staff was wonderful and got us set up with a room right away. Loved the high ceilings in the room and the temperature control. I was exhausted and fell asleep right away because the location is nice and quiet. A great place to stay by the airport!

Very poor customer service. I booked this hotel for 17 to 30 Dec as it has an indoor pool for my 6yr old daughter. On arrival at 11pm I asked before paying if the pool was warm and we were told it is awaiting repair. Considering we had made a long stay booking the hotel should have informed us in advance as the lady on the desk said its been closed for weeks. She then said we had to pay for a one night stay and we would also get charge one nights fee for cancelling the 2week reservation! It was too late to make other plans as my daughter was already asleep in her dad's arms so we paid up. The manager in the morning did not relent and agree that they should have told us. Other guests were in reception complaining that the pool was closed but they were told that's just how it is. There are no local hotels with indoor pools. We had to move to another area and book and great expense last minute. Very disappointing! I won't be recommending this hotel. I feel let down! Surely they should offer a discount or make more effort to keep customers happy especially as we were planning to be there for Christmas.

This was one of the worst experiences. I stay at Hilton at least twice a month and have cone to expect positive experiences from the brand. With that said, this location failed to adhere to the Hilton standards. Check In - Rude Representative Awful. I was pleased not to find a line. I was taken aback at the disrespect of handling my ID and cc. Upon handing the front desk clerk my ID and CC, he switched from speaking English to Spanish and asked if he should take my CC because I may have changed CC from when I initially booked. To his surprise, I asked if that would have been a problem in Spanish. He was unaware that I do speak Spanish as a Black woman. It was rude to talk about me in Spanish, mid our conversation, as if I was not there. My CC was valid, in my name, and unchanged from booking. This behavior was not warranted. Privacy Housekeeping came in my room while I was lying naked. She apologized. She meant another room. My television was on. No knock, not announced presence, full walk-in. That was a very humiliating and traumatizing experience. I was told the manager would contact me. This has not happened a full week later. Parking Listed as free. Website. Advertisement, everywhere. I have a parking fee charged on my final invoice. I do not recommend this location. I do not appreciate the service. False Advertisement for parking. Overall, much to be desired in comparison to other properties by Hilton.