SpringHill Suites by Marriott Corona Riverside

I rate all of our stays at hotels and hold no punches. I book off reviews. We have stayed at this hotel once before and it is still a nice place to stay. The parking is well lit and you can feel secure. The front desk was busy checking in and someone came to help out. Our check in was fast and the staff is always polite. Our rooms were large and there was plenty of room to put your suitcases and still move around. The room was clean except for some what looked like blood spots on the cover spread. The bathroom was clean and the bed was comfortable with plenty of large pillows. They offered Netflix with the room which was nice so we didn’t have to use my laptop. The breakfast was your usual mid-range hotel offerings. Not a great selection of muffins. Large size coffee with travel cups to take to your room (I say this because some don’t). There are several restaurants close by. Overall our stay was perfect and we will be back again.

Needs updating, and cleaning. A little raggedy with bits of stains on the couch and peeling furniture. But for some reason it is homey. Breakfast is fair. Early check-in at 3 pm and late check-out at 12 is standard which is the greatest thing. Hotels in Corona must be mediocre if this is #4 of 16 hotels. I guess we get what we pay for.

This hotel felt newly renovated and was very clean. The staff was very pleasant and helpful. Our suite was of good size and quiet. The breakfast (included in the price) was very good and I especially appriciated that they offered plain yoghurt.

I hesitate to be critical of hotels as I know that the staff works very hard and I don't want my review to reflect on them personally. This is more of a corporate criticism: Whatever happened to practice of removing garbage, making beds, and replacing towels? I know that changes happened during the COVID pandemic, but that is long over and our stay was without any of these services over a 3 night period.

Our room was filthy, clothing tags and toy cars left on floor from the previous stay and my son found an unidentified clothing item on the side of his bed (pictured). Management allowed a band to practice loudly (think banging drums) outside our room at 7 am, they promised me they would make them stop, they did not. Their blow dryer was faulty and tore out a huge chunk of my hair (pictured). After all of this the manager Alfredo promised a full refund and it has been 3 weeks no refund. Now I have to try and get the money back thru my bank. Beware this is how they treat Marriott rewards members. I do not recommend. You will be treated better elsewhere.