Hampton Inn & Suites Buellton Santa Ynez Valley

Three broken hair dryers! The problems we encountered with the broken/nonfunctioning hair dryers were annoying and upset our plans to leave early, however, the unprofessional, belligerent attitude of the woman at the front desk was totally unacceptable. Her lack of “customer service” and her inference that I was not truthful about speaking with a man about the broken dryers were extremely annoying and upsetting to us. What should have been a peaceful, pleasant stay became a stressful visit because of the actions of the woman at the front desk. P.S. The man I spoke with turned out to be the manager. Also, my sister was forced to sit around with wet hair for approximately 45 minutes.

When we were heading out on Jan 26th the front desk girl wasn’t the great she gave gave us a bad respond with bad face expression she did not pay attention or talk to me when I ask her something.besides that the rooms were great so as the food that we had

I just stayed one night while in the area on business. The front desk staff were all friendly. The lobby was clean. My room was available early so it gave me time to drop off my things before my afternoon meetings. The room faced the back of the hotel and was super quiet. The room was clean and spacious. The heat/ ac unit worked perfectly. Breakfast the next morning had plenty to choose from. If you’re looking for a place in the area, this is a great option. You are literally a 30 second drive to the highway and 10-15 minute drive to a multitude of vineyards.

am going in november review is because of exceptional service in correcting an error I made. Customer service handled by a Monica Bristow (spelling?) was above board. She rectified an error I made promptly and went overboard to assist me. Something I won't forget

Hampton Inn & Suites Buellton/Santa Ynez Valley I phoned the hotel at 1:45pm on 10/28/24 and waited on hold for 28 minutes without receiving a response. The individual who ultimately responded stated that no one had phoned, even though we had previously discussed making a reservation. This impolite individual abruptly ended the call with me. I called back and hung up again. At last, I found a woman who could guide me to the reservation center. !!! How can a hotel make you wait for 28 minutes and intentionally hang up the phone two times? ABSOLUTELY AWFUL CUSTOMER EXPERIENCE!!!! I was shocked to see a man with such a rude attitude working at your hotel as the individual at the front desk. THE CORRECT METHOD TO CALM DOWN A FRUSTRATED CLIENT WOULD HAVE BEEN: I apologize for the extended wait. Let me help you with your reservation; perhaps you were previously speaking with our reservation team and the call got disconnected. THAT WOULD PLEASE ANY CUSTOMER!!!” is the optimal approach, but instead he used a disrespectful tone by stating "I was waiting here!! and no one answered" before abruptly hanging up the call. It was not an accident; I called twice and he deliberately ended the call. TERRIBLE!!! THE HOTEL HAS THE WORST CUSTOMER SERVICE. For eternity!! absolutely not acceptable!!!! I AM GOING TO POST REVIEWS EVERYWHERE ABOUT THIS IMPOLITE CUSTOMER SERVICE REPRESENTATIVE!!!!