Courtyard by Marriott Los Angeles Woodland Hills

Ken W. Should be employee of the month!!!! Such a delightful young man-impeccable manners and charming! I travel a lot for business and have stayed at this location regularly-it’s always nice to see him at the front desk on arrival! He’s a big fella with a big smile!!!

Stayed at this hotel on election night November 5th. Very smooth process with Sandra at the desk to check in. Room was great. I had another incident in the morning (2nd in a matter of weeks at a Marriott property) with the shower only having freezing cold water. I was furious to not be able to shower prior to a morning meeting. Let the front desk know. They quickly apologized and said that the fire department had been at Trader Joes next door overnight and attributed the problem to that. Took down my information and said the manager would reach out to resolve the issue personally with me. Germa, the GM, followed up in a couple of days and offered a full refund. This is what customer service looks like. A complete polar opposite response that I got from Fairfield inn suites palmdale west staff a couple weeks prior. Bravo to this hotel.

This hotel is extremely well managed By Gerrma! Every single member of the staff from the front desk to housekeeping to the Starbucks counter is friendly, engaged, accommodating and helpful. This is our second stay, because it’s close to family, and we will continue to make this our ‘local’ accommodation!

Staff was incredible beginning withHannah at reception. After we left we realized we left 2 nice tops and called to see if they were found. Christian not only located them, he delivered them personally to our next hotel in Santa Monica. Room was also very comfortable with fun restaurants nearby.

I stay at this Courtyard approximately 3-4 times per year and I love it. It's clean, quiet, and the room and furnishings are up to date and stylish. I especially love the modern bathroom with easy walk in shower and great water pressure. It's convenient to the freeway, Trader Joe's, and Whole Foods.