Holiday Inn Express & Suites Little Rock West an IHG Hotel

A good one-night stay. The staff was excellent. The bed was comfortable. Room was clean and quiet. Breakfast room had good food and was well stocked. Hotel is close to many eating and shopping places along West Center Road. I would not hesitate to stay here again.

Upon check in we were issued the key and asked then about the Lifetime Fitness passes that were part of our package. When she said that wasn’t something they do, I showed her our confirmation email where it clearly states that the passes are part of our package. She then said, well we don’t do that and just so you know we don’t have the social hour the email talks about either. I asked if there was any adjustment that could be made to our room rate since that was a huge reason we chose this hotel. She said that she couldn’t do anything. I asked if someone else could and she said she’d mention it to her manager. I asked when I would hear back and she said her manager wouldn’t be in until tomorrow to turn over the rooms. (All the while she was not a very nice person who spoke condescendingly). We left the front desk with our luggage trolley and waited by the elevator. We waited about 3 minutes when the lady who was there before us told us that she’d been there like 5 minutes and the elevator hadn’t come and it must be broken. We returned the trolley and carried all of our stuff on our shoulders to the second floor. Then went to get ice. No ice machine on the second floor, but tells us there is one in the first and the third floor. Didn’t want to encounter the not so nice front desk lady, so opted for the 3rd floor. Taking the stairs of course, made it to the third floor to find a sign saying the ice machine was not working (would have been nice for that note to have been on floor 2). Took the stairs to the first floor and finally got ice. Came back to the room to find out our internet wouldn’t work with our last name and room number. What a frustrating stay!! When I contacted ING hotels, the only thing they would do for me is provide points toward a future stay if I would sign up for their loyalty program. Who wants to join a loyalty program after a stay like this!!!

Why is it so hard to install shower curtain rods level. The purpose of this style curtain rod is to expand the tub space. The way it is installed (see photos uploaded) the curtain tends to fall down the rod. It does hang lower at the center, and draps across bottom of tub. Nothing worse than stepping on wet cloth while showering. I will bet any manager that had a shower curtain installed in their own home like this would have it corrected. Might as well install straight rods. I hate this new trend hotels are doing by installing bottles of bathing fluids. Sure it appears secure that no one can tamper with product. Don't fool yourselves, much easier to open than you think. Bring your own supplies, hotels probably prefer this anyway, less expense and wast if opened product. When the mattresses have obvious divits it is time (part time) to rotate or flip mattresses. Better yet when they get to this point replace them. Not comfortable at all.

The hotel is new and clean. The front desk is friendly. Nice place to stay, little bit on edge of town but lots of building going on. My gripe is that we stayed there for four days, spent over $800 and they charged us a $7.00 late fee because we arrived at 6:00 a.m. on our first night. Mind you, we paid in full for the night and I called them in advance to let them know we would be arriving late. Because of work commitments, we had to drive through the night and had to sleep a couple hours before attending our granddaughter's baptism. Seriously, a $7.00 bogus charge on an $800 plus bill???? Review your bills. I have emailed and asked for an explanation.

If you are taller than 5'5" you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4". However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.