Best Western Windsor Suites

The hotel is nice, but it should be noted that the rooms have exterior doors. This is not clear from the website. The post has to be 200 characters.................................................................................

The hotel had been upgraded nicely except in the bathroom they left jetted tubs. The problem was unless you were extremely tall it was difficult to get in and out of the tub/shower. The edge of the tub was at least two feet off the floor. There were no safety bars to assist you in safely getting in and out of the tub. My husband had to help to make sure I wouldn’t fall. To be ADA compliant any room needs safety bars. Also, on Friday the young man at the check in was rude and not very knowledgeable about the location of the rooms. He had no clue where our rooms were located. It was no where close to where he said. The hotel was very clean. The housekeeping staff is doing a great job.

Room decor is outdated. Bad smell in room. Policy to photocopy driver’s license at check in. When I asked them not to copy it, they said I couldn’t stay without letting them copy it. It was 11:30pm so I didn’t want to look for another hotel, and I had already checked in online, which means I paid for the room already. During the argument of copying my driver’s license, they forgot to give it back to me. I traveled to a different state the next day and realized that I didn’t have my driver’s license when I checked in. When I called the Fayetville BW, they offered to overnight my driver’s license to the Tulsa BW that I stayed at. Good customer service at then end, but not worth going back to.

Right off the highway so it's mostly occupied by out of town workers. Parking lot full of work vehicles but still spots to be used. Definitely what we would call a "roach motel" growing up. Front desk staff kept making small talk with the customer in front of me. I ended up standing there waiting (while exhausted) for some time while they chit chatted at 12am. Room is very outdated and TV remote buttons aren't working right. Click power and it just changes the channel. Smells musty and is humid in the room. Bathroom leaves a lot to be desired. The most important thing. It is now 3am. This is the single most uncomfortable concrete slate of a bed I have ever laid on in my entire life. I am considering sleeping in my car. I have piled the pillows under me and still it is too uncomfortable to sleep on. If I went outside and slept on some construction gravel, it would be a similar sensation. Why would I bother going to report this to the desk? They can't provide a new mattress or dehumidify this fart of a motel room. Total waste of my money. I should have stayed anywhere else. If you value your back and want to feel rested, or simply want to not breathe hot wet air and not watch QVC on the TV that doesn't turn off.....find another place to sleep.

The motel is very easy to get to from off of the interstate. The room was very nice with many amenities. The breakfast was great with a wide selection of items. Coffee was good and the area was very clean. The lobby was very welcoming. There is also a bike trail that runs along the back end of the motel. The motel is also at the end of the road so very quiet.