Quality Inn Williams Near Grand Canyon

Wasn’t happy paying $140+ for a subpar room (Dec 21, 2024) for 8 hours! Room was spacious but bed sucked! The worst sleep I’ve ever had! It was extremely hard and uncomfortable (Room 227) Shower pressure was good. No elevator! Didn’t stay for breakfast!

Positives: The room was clean. The pool was a nice lukewarm when we swam around 9pm. The staff was friendly. The breakfast was okay. There is free wifi available. Those positives were not enough to drive the rating up from 1 start though and we wont be back nor would we recommend anyone stay here until they can address the following issues. Curtains: Do not sleep on the 1st floor if you care remotely about your privacy or the privacy of others in the room with you. They do not have actual curtains, they have a decorative 'curtain' on both sides of a sheer covers that allows daylight to pass into the room during daytime but at night people can easily see you when they're outside the windows in the parking lot in their cars and with us having young girls this was disconcerting but the place was packed so we cut the lights and hoped for the best since it was a 1 night stay. Stating the obvious here but parents.. be aware of the curtain limitations previously mentioned when in the parking lot at night - be warned that should they walk past a window of adults engaged in adult activity, their young ones may see more than a PG view as they head to their room. Not cool. Also, I don't normally bring my phone/wallet/camera to the pool but with the see through curtains I felt VERY uncomfortable leaving any personal items in sight of the passersby outside that could see in the room while we were gone. Mattresses: The mattresses were so uncomfortable that I wish we brought inflatables. My kids and I literally tried laying on the pillows to avoid the coils in the mattresses poking us - I'm glad the kids found some success in that and fell asleep but I didn't manage to get much and gave up trying to sleep when the breakfast started to be served and got everyone up around 630am to head down for food. TV: Sorry yes more to complain about. The controller worked some of the time, enough to eventually find a sports channel and then leave it on because there was no sleep timer. Other hotels we've stayed in you can use streaming and then clear it before you checkout or clears out automatic when you check out but the tv was not capable of streaming. Bathroom: While its a small issue after that is said, it wouldn't kill them to replace the horribly noisy rattling vent in the bathroom - it was effective and kept the steam out despite four of us taking a shower. I half expected someone to bang on the wall due to the noise of the fan on for the hour and change while the four of us got showers taken. Towels: Also, I did find it odd that a room with 4 people sleeping in it would be provided 3 towels - we simply brought one up from the pool so we could all take a shower after swimming but still would be nice to have the amount of towels meet the expected occupancy of the room.

WATCH OUT ! This hotel unlawfully charged our creditcard only after we left there. Our stay was fully paid months earlier through booking.com. (our credit cards would only be used to block the deposit!). After weeks and weeks I finally got back my money only through booking.com

I am giving this a one star only because I am unable to give it a zero. We stayed here last spring while on an extended trip. I had a room all to myself and it was a nice room. There was a party all night in the room directly above me which was noisy but I was able to get some sleep. The problem came when I got home two days later and the hotel had charged me an extra $250.00 for my room. They cited weed had been smoked in my room and there were ashes on the floor. I am 70 and have never smoked anything in my life. I complained to the front desk telling them they had the wrong room and it had to be the room above me. The manager wouldn't talk to me but conveyed through the front desk that the maids assured them it was my room. I told them if it was my room the maids must have been caught doing something they shouldn't or it was a scam by the hotel between the management and the maids to bilk travelers out of their money. I notified Choice Hotels and they said they couldn't do anything and I had to contact the hotel directly and resolve it with them. Several emails and several phone calls later the hotel refused to do anything about it. Don't stay here unless you get your room cleared by management before you leave. They are not honest! Choice Hotels are not concerned with their members problems even though I booked the hotel through them. So Choice Hotels is also getting a 1 star rating.