Red Roof PLUS Tempe Phoenix Airport

I love staying a Red roof Inn’s and this one didn’t disappoint. Great WiFi connection, great placement in a quiet spot, Nice room and seating. A nice clean room, and bedding. Also you’re close to Downtown Tempe, and the Phoenix airport. I definitely recommend a stay here.

Poorly maintained property in general and the rooms were filthy. I checked into my room on the first floor only to find that the beds were covered in dirt and dog hair and the sinks were covered in human whiskers. I immediately asked the front desk for another room but the sink/bathroom was still not cleaned properly and I found human hair all over the sink and counter. The bed in the second room looked minimally better however when I opened up the pillowcases I found all of the pillows covered in dog hair. The hallway smelled of foul body odor and the doors to the parking lot did not lock so anyone could walk into the hotel off the street. The cleaning staff blocked the lobby with their carts and wouldn't move them for people who were trying to exit the hotel. They sat in the lobby talking for over 20 minutes with the front desk staff while their carts impeded the flow of traffic. Consequently, I cancelled my reservation and moved to another hotel. All in all, I would encourage people to spend a few more bucks and go elsewhere. This hotel was the absolute bottom of the barrel.

The hotel rooms look nothing inside like they do in the pictures. Our room was so bad, we couldn't even stay at that hotel. They put us in a pet room and it smelled so strong of cat pee, we couldn't stay in that room for 5 mins without gagging. The hotel lobby smelled like weed. We asked to cancel and they wouldn't give us our money back because of a 24 hour cancellation fee, but we didn't know how bad it was until we got there.

This place doesn't quite cut it. Not only was the info on the website not exactly what was real, they refuse to answer emails from Booking.com as to refunding my money!! I know because Booking.com emailed me that they have yet to have a response from the property. I never stayed there once. I found out that the pool was down indefinitely, and they wouldn't allow me to transfer to one of their sister properties, they wouldn't allow me to even use the amenities at their sister property, and no b'fast was offered. We (my autistic son and I) flew into Phoenix at 11pm fully expecting to stay here but after speaking with 'Customer Service', it was apparent they were not willing to reasonably accommodate our requests for all amenities, and they kept saying the Manager was not in till the morning...So we had no choice but to cancel there and crash unexpectedly with a friend until the morning and find another hotel. Emails from Booking.com the following morning to refund or compensate to resolve this issue are still unanswered to date. I cannot afford to just give away money on a prepaid hotel reservation that I was forced to cancel! Search Projects Me Collections More

When I arrived parking was easy to find and check in was friendly. The outside grounds are nice but the inside of the hotel and rooms are dated. Lots of scuffs and scrapes. The cleanliness of my room was only "so-so" and the small area of carpet had cigarette burns in it. Water pooled up outside the tub every time I showered. One thing I noticed is there were ALWAYS people just hanging out by the entrances and in and around vehicles in the parking lot. Some were smoking pot or cigarettes and some were drinking...but it didn't matter whether I came or went at one in the afternoon or one in the morning there were people hanging out. The side door I came in and out had a stern warning on it saying that if you were seen on camera blocking the "security door" open you would be evicted without a refund. This was pointless since the door was NEVER locked when it was fully shut. Every time I came back, no matter what time of the day or night you could just pull the door open. This is horrible security. The place wasn't a dump, but you can do a lot better. It just isn't very safe.