Sonesta Select Scottsdale at Mayo Clinic Campus

Got charged twice for the room. Was told I was putting my card in for "incidentals and parking" but was charged for the entire stay instead. I booked it on the app HotelTonight and the lady at the desk looked annoyed at the comment and told me I "probably just put a hold on the room through them"... Clearly she doesn't know how third party apps work... Loud neighbors and complaints did nothing to help, just got told there was a soccer team in town and there were no other rooms we could move to.. Literally playing tag in the hallways and yelling in the pool area until past 10pm. They even tried opening the adjoining door... yet no call was made to tell them they should be quiet/ stop trying to open our doors. Bed was not comfy. All together, will never stay there again.

The Sonesta at Mayo is a recently updated quiet hotel with a peaceful, beautifully landscaped courtyard with a pool, hot tub, and gazebo. The courtyard is only accessible by guests as the access is through the lobby and room doors. The hotel is the perfect place for patients to stay as complimentary transportation is available to the clinic (and Mayo provides complimentary shuttles to their Phoenix location). Evayn at the front desk was the best part of the experience as he was always willing to help.

We had difficulties from the get go. Check in staff didn’t want to spend time telling us the rules. #1 no house keeping. Period. Want towels come get them. All other things including toilet paper. Better not be alone and desperate. Also Coffee, cream & sugar. Make sure you are stocked before you go to bed. We learned what a modern day hotel stay is the hard way. #2. The ice machine never worked. #3 the wi- fi works maybe in the lobby but not in your room. #4. Yes you have tv but don’t trust the guide. If you take it to the counter downstairs they will just throw it away. This was frustrating when Super Bowl was playing. I read the rooms are 300 SF. That seems about correct. 12’x25’. I felt very cramped. With a king bed, a couch, a cabinet with a fridge & microwave, a desk that doubled for the coffee, then the bathroom. Wow lot of stuff. Well if you read this you decide. I’m not going back.

Tricky to give a review really because they were having so much building work done I actually think they should not have had guests staying in the hotel while it was taking place. We were advised there would be some work taking place when they accepted our booking and that some amenities may not be available but they did not say just how much work was being done. We stayed here because my husband was working at the Mayo Clinic and this hotel is placed well for that. I had joined my husband and this hotel was the end of a road trip we had taken before he needed to start work. We were in a room on the 2nd floor (or 1st floor if your European and reading this) in the far left corner. When we got to our room there was someone in the room who looked shocked we had turned up and at first I thought we had gone into an occupied room. But no, it was a house keeper (I assume) who appeared to be taking a break as she quickly left gathering her phone, snacks and a plate leaving a slightly rumpled bed with a warm spot where she had obviously been laying! She did not speak English sadly so could not explain herself and just rushed off!! Room itself was comfortable and clean. We were told on a note in the room there would be no house keeping for the whole time we were there and to ask if we needed anything. Fair enough, this didn't bother me. TV channels were pretty rubbish with some not even working with sound or clear picture. As the building work continued it became harder to get in and out of the hotel. I got told off by builders (contractors) twice during my 4 night stay which I was not happy about. Once was when I returned to the hotel via an Uber one afternoon after shopping and the Uber dropped me at front of hotel. The main entrance was taped off and you could not enter that way. The Builder shouted "You can't be go in that way". I"m not blind, I had seen the tape and also already been there 2 nights so knew I had to walk around the side of the building! I did not need to be told off like a child. The front of hotel has a turn around so easier for the Uber to drop me there! Next telling off was when I went up in lift/elevator to my floor and walked along corridor (which we had done before when we arrived) only to have builders tell me that corridor was closed to guests. There were NO signs, elevator still worked and went up to that area. The walk round was much further. Again, I am not a child and PUT SIGNS UP IF YOU DON"T WANT GUESTS TO GO SOMEWHERE!!! The hotel looked closed from the main entrance and one evening when I waited for a pizza delivery out front, I had to help two couples in their car who did not realise the hotel was actually open still. Signs with arrows on them were tricky to see from the driveway and so small. I guided both couples to the side of the building they had to enter by. I DO NOT WORK THERE!!! I would not return to this hotel EVER even once they are finished their refurbishment. Really should not have accepted guests. Disappointing end to my whole 10 nights aways in America.

Checkin was fine, but hotel was clearly understaffed and the person at the desk was a little frazzled. We asked about the possibility of late checkout and the person checkin in said we could do a 1pm checkout and they would note it on the file. We were there for two nights so, the second day I stopped by the desk to confirm late checkout the next day since checkin was a bit chaotic. There was a different person working who said it was confirmed. The next morning at 11am there was a banging on our door, there was a gentleman asking if we were leaving since it’s checkout time. I called the front desk and the woman who answered hd not record of our late checkout and was downright nasty. Rooms are very small and the layout is awkward. There is no daily housekeeping even if requested, but they will bring you fresh towels upon request. When towels were requested, they came very quickly. Price for this hotel is not commensurate with service, services or facilities.