Extended Stay America Select Suites Phoenix Airport E Oak St

Awesome kitchen and bed! Loved the dishes and to cook myself. My wife and I stayed for one night. It was really easy to find and the front desk was super helpful and sweet. We would definitely recommend our friends and family to stay here if they ever come out!

First, this place is locked down like Fort Knox. You can't reach the hotel desk without calling in via phone so that they can unlock the door remotely for check in and out. (This means that you are waiting out in the elements until someone picks up and it was darn chilly when we came by at 12am and 6:30am.) Second, they put us in the wrong room (only 1 bed), although they corrected it the following day, yet we received no discount for mistakenly receiving the smaller room. Third, the hard surface floors in the rooms were filthy. If we walked around without socks or shoes, the bottoms of our feet would turn black with grime. I had to scrub my feet and my 1-year-olds then remember to keep our socks and/or shoes on the entire stay. (Yikes!) Fourth, the free continental breakfast is just a hot pot of coffee, stale mini muffins, and instant packets of oatmeal with coffee cups for you to prepare yourself back in your room. --Also, the "breakfast" is only accessible the same way as check-in, by waiting outside for remote permission to enter. Fifth, 2.5 days after leaving the hotel/city for our long weekend there (for a family funeral), we start to see mystery charges on my bank card at the Whataburger a few minutes up the street for the day that we had flown out (we left very early in the morning). Almost $100 worth in a single day. We never ate there. Then I remember that the ONLY human being I physically handed my bank card to for the entire, brief trip was the overnight desk clerk (female, Latina, middle-aged, long black hair, gravelly voice) during check-in at this hotel, who knew we were there due to a funeral --which makes all this especially heinous, in my opinion. I still have my bank card, yet someone has my numbers and info. My bank could confirm they purchased the Whataburger meals online, which means someone was able to do it by just entering in my card data without handing over a card in person (Whataburger website or the Whata App) . So, that narrows down the window of theft opportunity very quickly to ESA-Phoenix - E Oak St. staff. When I called ESA Corp. guest relations, the rep barely spoke English; he couldn't understand what I was trying to explain, and after a lengthy wait and some unprofessional sighing aloud, he hung up on me. Absolutely amazing. Just an incredibly bad experience with this hotel chain and location. We have submitted a web complaint to corporate and a fraud report to our bank. It's such a headache canceling the card and updating every bill/subscription attached to it. Dealing with all of this on top of our family's loss is deeply disturbing and Extended Stay America should be ashamed of the service failures we have encountered at every stage of this mess. Given our experience, we strongly recommend finding a better, safer, more trustworthy place to stay. To be clear, we stayed at the ESA-Phoenix Airport-E Oak St location from January 13, 2024 to January 15, 2024. We will not make this mistake again. If you stay at this hotel location anyway, best of luck to you and monitor your bank account for days afterward, especially if ESA corporate doesn't bother to investigate the staff. We haven't heard from anyone there yet, so I tend to think they don't care what's happened. You have been warned.

Where to start. A total dump with a total lack of maintenance. Water short Arizona and the tub filler doesn’t just drip it just won’t shut off. No hair dryer available. Grab & go breakfast is granola bars & cold water for tea or cold coffee. No fruit or yogurt . No cups in the room. Rude people. Housekeeping didn’t knock just barged in every 10 minutes starting at 9:30am. We couldn’t wait to leave.

Angela helped us get a great room, She was very caring and enjoyable. We were tired and needed a good sleep before our flight. She also made sure we had an important wakeup call and all the breakfast info. greatly appreciated!

Angela was super great and helpful. She was upbeat happy to help us and even made sure there was fresh towels and all the best. We book for 2 weeks and already are planning for the next 2 weeks. We are happy they held the reservation.