Siegel Select Casa Grande

Today, we dive into the troubling conditions at Siegel Select, a hotel chain that's come under fire for reasons that extend from mere negligence to outright managerial misconduct. Guests have reported appalling conditions including unhygienic rooms infested with bugs, a clear sign of poor maintenance and lack of care for guest comfort. Even more alarming, customer service seems to be a forgotten concept at the establishment, leaving many visitors feeling neglected and frustrated. Adding fuel to the fire, Juan, the regional manager, has been seen regularly double-parking in the front spaces of the hotel, a privilege he justifies with his managerial title rather than reasonable explanation or necessity. When confronted, his response starkly symbolizes the broader attitude of the hotel’s management—a dismissive and superior demeanor unbecoming of a service industry professional. This situation raises serious questions about the standards and operational ethics of Siegel Select. How can guests trust their stay in a facility where even basic hygiene and respect for customers are blatantly disregarded? Such conditions and managerial behavior not only tarnish the reputation of Siegel Select but also reflect a deeper disregard for fundamental hospitality norms. We are left to wonder, what steps will be taken to address these glaring issues that damage both guest experience and employee morale?

Clean well equipped room, tea/coffee maker, fridge/freezer and microwave in a kitchenette, but no plates, cutlery or teatowels. No shelves or surfaces in bathroom to put things out on. A good shower provided in room.

The rats kept us up, scratching through the walls from 2am to sunrise. Every time we came back to the room , there was rat poop found in the shower and on the bed. And towels. Whoever reads the reviews ain’t gonna do anything about it except say okay.

This is an extended stay place. 400 units, 340 are extended stay, 60 tagged "hotel." The Hotel rate was very reasonable $141 after taxes for the night. My Experience: CON: Could not have melted ice off the Clerk's face, she seemed irritated because of asking some questions, and that I was wasting her time, a "sour pus" for sure. I asked for a 1st floor room (if at all possible) because of back issues (multiple surgeries.) All I got was a "nope, you'll be on the 2nd floor, and there is an elevator to help you." Ok fine. I booked for the next night in case of needing a place to stay, and was told after asking, "if you check out before 11am tomorrow, you will be recredited one night's stay on your CC." There were no signs pointing towards an elevator. was hard to find, had profanity all over it, and was quite a distance away to carry luggage to a room (no carts to assist). Having to make a few trips back and forth to the car tiring enough, but during those trips, I was propositioned to buy drugs in the elevator 1x, another I was propositioned to have sex for money. Both times, I was given a room number if I changed my mind. Throughout the day, I saw 2 other drug deals transpire in broad daylight, The room was very old, in desperate need of repair & small, and the furniture was very old and damaged. The curtains didn't cover the window completely, could see in/out easily & could hear any noise whatsoever outside. Poor lighting in room. Internet Signal was good (although not a secure site).bed was comfortable, clean sheets, clean refrigerator, clean stove, clean microwave, none of which I used. Upon checking out the next morning, the different clerk did what she had to do BUT could not refund me for the next night I initially paid. She stated she would tell her manager when they arrived that I had checked out and "see about a possible refund." When I asked about what she said, she said, "that wasn't there policy to do that, but she said she had seen the manager do it occasionally." When CC statement had come, I was still charged for the 2 nights! PRO: Internet Signal was good (although not a secure site). Bed was comfortable, clean sheets, clean refrigerator, clean stove, clean microwave, none of which I used. Yes, towels were clean which I did use. The checkout clerk was a different person, and very friendly & professional. I called as soon as I got my Credit Card and explained the situation and she said she would take care of it. Guess I'll have to wait and see till next CC statement, because that was more than a week ago & the refund still has not been posted to my CC yet!

It is always a pleasure to stay ay a hotel/motel where you are provided a great experience. Siegel Select Casa Grande is one of the places. From making reservations, checking in, and the room I was provided this was an awesome experience. I will continue to stay at this location anytime Im in the area. I also will recommend this location all that asks me and are in the area.