Extended Stay America Suites Juneau Shell Simmons Drive

The room was incredibly dirty. I don’t think it was cleaned at all. There is fresh sheets on the bed thankfully, but the bathroom and floors are dirty with dog hair all over. I am on the 5:20 AM flight, so the location is perfect. I can just walk across the street. I will not be showering here. No way.

It was nice apparently pet friendly. I liked the staff. No nonsense males. I felt safe. Location was great-you walk to the airport. Kitchenette was nice. "Donna's" is nearby a wonderful local restaurant. Nugget mall is in walking distance.

Customer service at Check in was fantastic. Sad that the pool has been broken for a long time now. Breakfast a little lighter on selection these days. Need a bigger selection of breakfast items. For the price of rooms it would be nice to see these amenities.

Shauna, Well, you duped me in to staying at your hotel and I will never do that again. Let’s start at what you have on the internet and compare that to reality: Hotel Description Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, barbecue grills, and a vending machine. A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM. I was not able to enjoy the indoor pool. It has not been functional for a very long time. The fitness center was lacking important fitness options. Wireless was too slow for it to be usable, and you wanted to charge for an upgrade. I only found soda vending machines, not a snack one or even an ICE machine. The complimentary breakfast was nowhere to be found one day. An empty box of donuts the next day was available (picture for reference is attached). Today, there was 2 packets of oatmeal with a stack of dirty bowls. Not very inviting and a good reason to go somewhere else for breakfast. Get this off your descriptions of the hotel! Based on other things I have found you may want to add the following amenities: Drug addicts hanging around the front of the building smoking up under the front awning. Broken elevator at the beginning of my stay Funny smell in the hallway Lumpy Mattresses Door Keys that won’t stay programmed. Front desk people that don’t seem to like their job. Hoping someone is sitting by the front desk to let you in to register as the doors are locked 24/7 or you will be standing there for a while. I really hope you don’t run all your hotels this way. The positives were as follows: I could easily walk there from the airport. (This is something you and your employees didn’t do anything about) I am sure it is possible to run a budget hotel and make it a nice place to stay, you and your team don’t seem to be able to do that. While I am only visiting Juneau for work purposes maybe 3-4 weeks out of the year, I don’t think I will choose to stay here again.

We had an unexpected landing in Juneau and this hotel was right across the street, so many of the people on the flight got in line to get a room. William was checking in multiple people at a time at the front desk and quickly got us all a room. It was a great experience checking in with his professionalism, patience, and friendliness that was very much welcome after a stressful flight!