Embassy Suites by Hilton Tuscaloosa Alabama Downtown

Absolutely a wonderful experience to stay here. The staff is friendly and the hotel is clean and welcoming. .cocktail hour is fun and breakfast is as good as any hotel anywhere. The omelet is not to be missed. Location is mid Town and rooms lovely!

A great place to stay and my family will again if we need a place to stay in Tuscaloosa. Very friendly and helpful guest services. Great breakfast with ready to go buffet style food, or you can have a chef fix you an omelet if that is more your style.

We checked in Thurs, Oct 3 and have had barely warm water to shower and wash up in for 2 nights. Maintenance has not called back, everyone who is a guest here is complaining, so it must be the entire hotel!! NO HOT WATER! Call the front desk they tell you it will be fixed in a few hours…. It’s been 2 days! We do not see a plumbing truck on site, so telling me they are “working” on it is BS. Do not stay here and prepay for a room until you verify they have hot water!

OVERPRICED and UNDERSERVED. Brand reputation will invite you to try it but the experience will cause you to cancel the next reservation. The chemical scent/smell in the hotel is obnoxious and overpowering. The blanket toppers are old. The snacks are processed junk even though the gesture is appreciated. They were out of “complimentary waters”. They do not refresh the room on 2-day stays (have been there twice and no refresh. There are room deficiencies up close including unfinished elements and overlooked maintenance. For breakfast the grits are amazing, but the omelet guy is rude. He also touches his hat with his gloves and then touches your ingredients. He is not kind or respectful. He does not make a nice omelet either. He just slops a bunch of eggs on your plate. All other staff is exceptionally friendly. Staff must be horrified that management does not do a thorough job of maintaining the rooms to a high standard or delivering a lovely breakfast experience.

Amazing staff!!! Very friendly! They all go above and beyond to make sure your stay is perfect! The rooms are updated and clean. Great location. Walking distance to lots of good restaurants. I would definitely stay here again and highly recommend!