Home2 Suites Montgomery Prattville

Home2Suites is usually a pretty nice hotel, pretty consistent, but this location is very lacking. Broken shampoo dispenser and empty shower gel dispenser in shower. Coffee maker didn't work right. Sofa was worn and had the flimsiest bedding I've ever seen. Pillows smelled musty. Kitchenette had ONE spoon. Breakfast in the lobby was picked clean. Guess I should've taken the hint when we were parking and saw a family walk directly from the pool to their car. Only thing saving this from one star was Mona at the front desk, who did her best to right all the wrongs we encountered. The nightly price was no bargain either so this definitely was not a good value. Emailed the hotel about these issues a week ago and heard nothing back.

Deserves 0 stars really. The absolute worst Hilton hotel ever! Disgusting, run- down, things are torn, tattered, sliced, damaged beyond imagine! Doors all look like they have been tampered with and attempted to pry open. I cannot believe Hilton allows this hotel to stay open under their brand! A disgrace to the brand - STAY AWAY at all costs!!

12 rooms staying 6 nights for a business trip. The hotel cleanliness was very disappointing. Rooms were supposed to be refreshed every three days. Three rooms were never refreshed the entire 6 days, even after multiple requests. My room was refreshed twice, but was not cleaned. The tile floor though beige, was very dirty. I spilled something on the floor and after cleaning it with a paper towel, it was extremely filthy. The sofa was stained and dirty looking. The mobile desk and office chair were rusty, broken arm rests, and an eyesore. The lobby, gym, pool, and breakfast area were updated and seemed clean. Breakfast had basic choices. Staff seemed friendly, but honestly making a complaint or request fell on deaf ears with some. Complaints from our group ranged from no hot water, no AC, a broken door lock leaving a room open until it could be repaired, poor noise insulation, and rooms having been entered, but the door was not closed properly by staff. Many rooms didn’t have toilet paper or tissues until requested. The rooms had no safes, so we had to take valuables with us on a daily basis. Website photos are deceiving. Traveler beware!

We waited for 15 minutes to check in due to no one being at the front desk. Once we got to our room we discovered the awfully uncomfortable bed. The carpet was sticky. The hotel had bees every where. We did not even eat breakfast due to it being so bad. The room was not cleaned properly and was overall discussing. I will not even speak about the pool it was that bad. Overall I am grossed out and am so glad it was only a one night say.

Well, I thought I was going to be “that “ neighbor in the hotel that had to manhandle and slam the door shut during my stay but- Jeremiah came to the rescue. Just wanted to say- it was refreshing to have Jeremiah The Maintenance man come by and quickly diagnose the problem with my door and fix it. I really appreciate it! Your friendliness was a bonus! Definitely a rockstar employee.