Home2 Suites by Hilton Oxford AL

I stayed at Home2 Hilton at Oxford Alabama , for 6 days. I was charged close to 150 per night. and They never cleaned the room or even ask for the room to be cleaned. Never changed the bed sheets and the Representative at desk was very unprofessional, roude, and never says good morning or good evening -- no grating to the customers. When I complained about it then he became hostile ( name of desk clerk - Drew ) and when I asked to speak to the manager , he said he will not call manager or He/She is not available. Then he threatened me, he will call police and he did call police. Finally I got the manager name and phone number Amber Montgomery ( 205 -753-9581) and left voice and text message -- never got the reply . VERY BAD MANNERS AND VERY BAD HOSPITALITY ... DON'T GO/STAY THERE. DILIP

What a dreadful hotel this is. From the broken facilities to the filthy rooms this place is run very poorly. There are friendly employees and it is a great brand in a fine location. But the leadership should go. The shower hilariously was stocked with lotion in the wall mounted pump. When I called to ask why I was told they were out of shampoo. Mind you, this property is surrounded by sister brands where shampoo could be borrowed from or purchased. But instead they stocked the shower with lotion (also available on the bathroom vanity next to two hair conditioners.). The scale on the shower and dirt rubbed into the floor made waiting for the slowest arriving hot water even harder. I can’t say anything good about the bathroom. The pool is closed on a holiday weekend for cleaning. But trust me, any evidence of cleaning is absent. It was a murky green mess on a weekend with temps in the mid 90s. Really could have used a pool… The breakfast area is super sparse except for a shared waffle maker and literally loaves of bread and multi packs of bagels. There were hot breakfasts of microwaved bowls of what I assumed were once potatoes and a bit of fake eggs. And next to the well Stocked condiments for the missing oatmeal was a sign blaming poor ordering for the lack of cereal. The fitness center floors were festooned with soiled towels, the TV in that room didn’t work (an act of pure optimism on my part to even try to watch). And the adjoining laundry room was filled with overflowing trash cans and every missing sock in the state of Alabama, all laying on a random set of metro shelving. I will never stop telling my family members in the area about how awful this place is. If the Hilton company had any pride left at all they would take this property from the franchisees or debrand it immediately.

This hotel is way overpriced and should not be a Hilton hotel based off how old and tore up it is. The bathroom was old, pocket door didn’t work without pulling it really hard, there was mold in the bathroom, the ceiling was spray painted to hide whatever was stained on the ceiling. Not a great hotel to stay at. Buyers beware if you are use to clean Hilton hotels.

This was out first time staying in a Home2 Suites by Hilton. I was very impressed with the front desk staff (Kat) and the room was perfect! we loved the kitchenette! so nice to have coffee in a real cup and real plates and silverware for meals. I have already booked this hotel for our next stay in December.

Katherine at the front desk is the very best employee that Hilton can have. She treats you so kind and warm knowing your name and doing everything she can to help. Five star hotel because of her! the breakfast was awesome as well. The ladies try their best to make it as good as possible. I recommend this place because of the employees. They even make cookies for everyone to eat. I've stayed a million places because of softball and some are nicer than this one but the experience is so good because of how they take care of you.